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DOGHOUSE INC

Customer Service Representative

DOGHOUSE INC, Brunswick

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Full-time Customer Service Representative
Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, top-level CSR to join our office staff of 3.  You will be cross-trained as a customer service representative and dispatcher.

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Responsibilities include:

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  • Making sure customers are taken care of each day
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  • Provide the absolute best customer service experience to our customers
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  • Answer phones
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  • Return customer calls
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  • Outbound calls
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  • Scheduling appointments
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  • Working with technicians by assisting with dispatch duties
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  • Administrative tasks
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Who Are We?

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Dog House (heating, air, plumbing), located in Brunswick, Maine, started in 2010 and continues to grow. We are a family-owned and operated business providing residential and light commercial service and installations. Our daily goal is to give our valued customers A+ service.

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Requirements:

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  • No previous experience is necessary
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  • Outgoing personality
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  • Must enjoy speaking on the phone
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  • Portray confidence on the phone
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  • Exceptional customer service skills
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  • Positive attitude is a must!
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  • Friendly, pleasant phone voice
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  • Extremely organized and can juggle multiple tasks
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  • Handle daily stress and stressful situations with a calm demeanor
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  • Very close attention to detail
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  • Know Maine locations to create efficient routes for technicians
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  • Quick to learn new skills
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  • Able to follow directions
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  • Work well with the team
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  • Experienced in Microsoft 365
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  • Administrative experience
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  • Be in the on-call rotation for after-hours calls
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Helpful Experience To Have:

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  • Working in a call center, sales, or any other position of being on the phone all day assisting customers
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  • Background in the HVAC and/or plumbing industry
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Benefits you will enjoy working with us:

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  • Generous Paid Time Off
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  • Federal holidays off & paid
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  • Your birthday off & paid
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  • Bonus opportunities
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  • Paid training
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  • Company outings
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  • On-call standby pay
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  • 100% paid employee Health Insurance
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  • Vision and Dental insurance
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  • Company match IRA plan
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