Manager, Corporate Documentation Services

Overview

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Manager, Corporate Services

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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

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We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

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We’re seeking a future team member for the role of Vice President to join our team. This role is located in Pittsburgh, PA and is a Hybrid position.

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In this role, you’ll make an impact in the following ways: 

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• Provide onsite support for all Global Corporate Services Division (GCSD) entities - Mail and Document Services, Food & Beverage, Hospitality & Reception, Global Travel and Corporate Card services. 
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• Supports the AMERICAS Regional Lead to deliver high quality, cost-efficient and internal client-focused services with the consistent objective to embed continuous improvements.
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• Supports the AMERICAS Regional Lead in completing daily activities and managerial / administrative tasks. Tasks are frequently advanced and complex in nature.
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• Support AMERICAS Regional Lead in managing and measuring vendor performance and output across NORAM.  Drive vendor performance, compliance with contracts, and management of Key Performance Indicator metrics, Service Level Agreements, and service model enhancement. 
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• Support RFQ, RFI and RFP efforts across NORAM to drive profitability and improve internal client experience.
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• Work closely with the others GCSD Regional Services Leads and Global Team to collectively standardize processes, services and deliverables.
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• Support the management control processes and monitor adherence to vendor contract standards. Identify and address known risks and emerging issues and escalate as appropriate. 
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• Support the capture and coordination of issues and concerns that impact our key stakeholders. Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved. Serve as escalation point for internal clients.
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To be successful in this role, we’re seeking the following:

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• Full ownership of the operational element of Mail and Document Services Operations in NORAM ensuring a culture of continuous improvement is instilled within the team and vendor network 
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• Manages resources for NORAM Mailing and Document Services daily operations, activities and projects, working closely with the Global Mailing and Document Management Leadership and Americas Regional Lead.
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• Monitor volume and costs for mail, digital services, printing, courier and shredding services. POC for vendors and internal clients.
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• Work proactively with GCSD team governance and controls of matters related Mail and Document Services
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• Responsible for Mail and Distribution Services including on-site mailrooms and support for satellite office locations.
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At BNY, our culture speaks for itself. Here’s a few of our awards: 

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• America’s Most Innovative Companies, Fortune, 2024
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• World’s Most Admired Companies, Fortune 2024
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• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
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• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
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• “Most Just Companies”, Just Capital and CNBC, 2024
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• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
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• Bloomberg’s Gender Equality Index (GEI), 2023
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Our Benefits and Rewards:

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BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

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BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.