Weekend Front Desk Agent

Benefits:

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Employee discounts

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Opportunity for advancement

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Paid time off

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Training & development

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Second Shift 3-11

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Front Desk Agent Are you a people person? Do you enjoy interacting with people from all over the country, or even the world? Are you a positive personality who always looks for the good in a situation? If so then we would like to meet you! The Hampton Inn & Suites by Hilton New Albany hotel is looking to add friendly team members to our front desk. We are currently accepting applications for part-time, Friday, Saturday and Sunday 3p-11pm. Apply today for a chance to join our fun front office team at our busy 114-room hotel!

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Title: Front Desk Agent

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Reports To: Assistant General Manager/General Manager

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POSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

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ORGANIZATIONAL SCOPE: Position is responsible for exceptional customer service in order to generate revenue.

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ESSENTIAL FUNCTIONS

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Handle guest registration and room assignments, accommodating special requests whenever possible.

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Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

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Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

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Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

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Cancel room reservations according to procedures.

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Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance.

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Show guests to room assisting them with their luggage.

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Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions.

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Check luggage for hotel guests both for day and overnight.

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Knowledge and Skills:

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Education: High school education or equivalent experience.

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Experience: Three months to one full year of employment in a similar hotel position or customer service position

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Hours Required: 8 hour shifts; scheduled days and times may vary based on need.

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Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Lin-Gate Hospitality services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.

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hotel front desk: 1 year (Preferred)

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Customer Service: 1 year (Preferred)

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Work Remotely

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No

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Job Type: Part-time

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Pay: From $15.00 per hour

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Benefits:

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Employee discount

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Paid time off

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Schedule:

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8 hour shift

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Evening shift

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Holidays

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Weekend availability

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Application Question(s):

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Are you willing to undergo a criminal background check?

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Experience:

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Hotel Experience: 1 year (Preferred)

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Front Desk: 1 year (Preferred)

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Work Location: In person