Taylor Group
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Manufacturing
Description
Rail King Product Support Manager
Sudden Service INC.
4466 Genoa Red Bluff Road
Pasadena, TX 77505
Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Job Summary: This position requires regular travel to our various company locations in Central to Northeast Texas .
The incumbent in this position will work in-house and will receive calls from dealers, distributors, customers, and Taylor field service mechanics requesting assistance in resolving technical problems related to Rail King Products. He/she will create a communication system between the dealer and customers and the service department to better serve their needs. The incumbent will use tact, courtesy, and honesty always to retain the good will of the dealer or customer. Will immediately consult with supervisor if he/she cannot resolve an issue.
The Rail King Product Support Specialist will maintain logs of all calls from customer dealers, or SSI personnel who are seeking technical assistance. He/she may be required to prepare a parts list needed for repairs and prepare a proposal to the customer for cost. The incumbent will provide written reports to his/her supervisor of any unusual problem or malfunction of Rail King equipment and the subsequent solution. He/she will follow up with dealers, customers, and field service operations to assure customer satisfaction of all repairs. The incumbent will make periodic reports to the Product Support Manager of requests for technical assistance and will recommend any training needs of servicemen based on his/her evaluation of the types of requests for technical assistance.
The Rail King Product Support Specialist will assist his/her supervisor with warranty inspections, writing technical product manuals, and providing training to the field service mechanics or to dealer and customer service personnel. He/she will be available to the Product Support Manager for special projects.
Key Accountabilities:
SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran
Position Requirements
Full-Time/Part-Time
Full-Time
Position
Rail King Product Support Manager
Division
Sudden Service, Inc
Close Date
Number of Openings
1
Exempt/Non-Exempt
Non-Exempt
Hiring Manager(s)
Cody Currie, Kevin Trahan
Req Number
MAN-25-00231
Open Date
7/10/2025
Location
SSI-Pasadena
About the Organization
Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
This position is currently accepting applications.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Manufacturing
Description
Rail King Product Support Manager
Sudden Service INC.
4466 Genoa Red Bluff Road
Pasadena, TX 77505
Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Job Summary: This position requires regular travel to our various company locations in Central to Northeast Texas .
The incumbent in this position will work in-house and will receive calls from dealers, distributors, customers, and Taylor field service mechanics requesting assistance in resolving technical problems related to Rail King Products. He/she will create a communication system between the dealer and customers and the service department to better serve their needs. The incumbent will use tact, courtesy, and honesty always to retain the good will of the dealer or customer. Will immediately consult with supervisor if he/she cannot resolve an issue.
The Rail King Product Support Specialist will maintain logs of all calls from customer dealers, or SSI personnel who are seeking technical assistance. He/she may be required to prepare a parts list needed for repairs and prepare a proposal to the customer for cost. The incumbent will provide written reports to his/her supervisor of any unusual problem or malfunction of Rail King equipment and the subsequent solution. He/she will follow up with dealers, customers, and field service operations to assure customer satisfaction of all repairs. The incumbent will make periodic reports to the Product Support Manager of requests for technical assistance and will recommend any training needs of servicemen based on his/her evaluation of the types of requests for technical assistance.
The Rail King Product Support Specialist will assist his/her supervisor with warranty inspections, writing technical product manuals, and providing training to the field service mechanics or to dealer and customer service personnel. He/she will be available to the Product Support Manager for special projects.
Key Accountabilities:
- Build a database of technical information for the products supported or sold by the Taylor Group of Companies.
- Build a positive rapport between our vendors and yourself/ Taylor.
- Help train technicians on proper repair procedures per the vendor's recommendation.
- Travel to vendors to attend technical classes and work through persistent issues.
- Travel to customers to work through issues that cannot be resolved locally.
- Answering technical questions via phone or email, this may require answering calls after hours and weekends.
- Travel is an integral part of this role.
- Consults and coordinates with Manager and Assistant Manager to plan effective work and travel schedule, giving priority to Dealer/Customer needs, considering location of machine and availability of parts.
- Responds promptly and professionally to all service calls to solve Dealer/Customer problems, either through telephone technical advice or by physically going to site.
- Diagnoses machine malfunctions (electrical, mechanical, structural, hydraulic, and electronic) and failures in the field. Orders parts to repair and /or replace worn or defective parts. Reports and consults with Engineering, Manufacturing, and other Service personnel involved to prevent recurrence.
- Assists the Dealer/Customer in installation of special equipment and attachments foreign and domestic, adjusts devices and controls to correct malfunctions and keeps machine in operating condition.
- Inspects, operates, and tests machines on initial delivery and upon completion of any repair work to ensure proper operation of equipment and components.
- Uses handheld programmer and TICS display to set parameters on new Taylor Products (cranes, reach stackers).
- Accompanies the Dealer/Customer Service Personnel on service calls as required and may be required to train Dealer/Customer Service and Operators on Taylor Machines.
- Assists in formulating service policies of a technical nature. Call Warranty Board for consultation dealing with warranty issues.
- Five (5) years' experience as a field service repairman.
- Certificate of Completion of studies in mechanical and/or related fields may substitute for two years of field experience.
- Tact, courtesy, and complete integrity is a must in dealing with the customer base.
- Strong oral and written communication skills.
- Computer skills are essential, including Microsoft Word, Excel, and PowerPoint as well as diagnostic software.
- Medical/Prescription
- Dental
- Vision
- Vacation
- 10 Holidays
- 401K
- Company Paid Life Insurance
SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran
Position Requirements
Full-Time/Part-Time
Full-Time
Position
Rail King Product Support Manager
Division
Sudden Service, Inc
Close Date
Number of Openings
1
Exempt/Non-Exempt
Non-Exempt
Hiring Manager(s)
Cody Currie, Kevin Trahan
Req Number
MAN-25-00231
Open Date
7/10/2025
Location
SSI-Pasadena
About the Organization
Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
This position is currently accepting applications.