Customer Service Representative

Benefits:

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Simple IRA

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License reimbursement

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Bonus based on performance

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Competitive salary

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Health insurance

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Opportunity for advancement

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Paid time off

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Training & development

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Position Overview:

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As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

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Responsibilities:

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Establish customer relationships and follow up with customers, as needed.

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Responding promptly to customer inquiries via phone and email.

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Providing information about insurance policies, coverage details, and claims processes.

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Assisting clients with policy changes, updates, and renewals.

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Investigating and resolving customer issues or concerns with empathy and professionalism.

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Use a customer-focused, needs-based review process to educate customers about insurance options.

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Requirements:

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Interest in marketing products and services based on customer needs

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Excellent communication skills - written, verbal, and listening

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People-oriented

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Detail oriented

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Proactive in problem-solving

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Able to learn computer functions

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Ability to work in a team environment

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2+ years of prior customer service experience