Full Time Customer Service Representative

Benefits & Perks:

Comprehensive on-the-job training

Competitive Wage

Parental Leave

Paid Sick days

Vacation & Holidays Paid Time

Additional bonus promotions offered

Continuous learning and development courses, available through Allstate University

Positive work environment

Professional and clean work environment

Advancement opportunities

ROLE DESCRIPTION:

Come join us! We value teamwork, work-balance, we have fun and enjoy food! As a Licensed Insurance Customer Service Rep, you will be the main link between our customers and agency sales staff. You will get to build relationships with our customers and provide outstanding customer support, while assisting the existing team. Your attention to detail, experience in customer support, and desire to help grow the agency make you an ideal fit.

We welcome customer-focused and empathetic team member and anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.

Responds to customer inquiries regarding coverages, billing, claims, or products by helping processes change to existing accounts and policies.

Schedules appointments with existing or prospective customers for agency employees

QUALIFICATIONS:

Demonstrated customer service experience.

Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Excellent communication skills to assist customers and coordinate with other agency team members

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Willing to become P & C licensed, agency sponsored

Bilingual Spanish a plus.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.