Florham Park, New Jersey 07932
Company Description
CareAbout Health is a managed services organization (MSO) that provides expert advice, resources, tools, and other support to its portfolio of medical groups and healthcare focused companies. CareAbout Health is helping align incentives to create a world where patients, providers, and payers work together in a seamless, coordinated manner toward common goals: higher quality, lower cost, better outcomes.
Role Title : Care Coordinator
Location : Hybrid (Florham Park, NJ)
Reporting Relationships :
This position reports to Director of Care Coordination.
Role Summary and Responsibilities :
Care360 is a department of CareAbout Health which provides centralized support to our medical practices: care management, care access, care coordination, continuous quality improvement, HCC Coding, etc. We are a growing division with many patient-centered projects which provide continuity of care for patients between office visits to help improve clinical outcomes and patient satisfaction. The Care Coordinator (CC) is a non-clinical team member who facilitates patient continuity of care with the healthcare team.
The Care Coordinator (CC) is a non-clinical team member who facilitates patient continuity of care with the healthcare team. Under the clinical direction and oversight of the CMO (Chief Medical Officer), Primary Care Physicians, RN/LPN, the Care Coordinator navigates patients at risk by collaborating with the patient and interdisciplinary healthcare team to serve needs and expedite appropriate, cost-effective care.
The Care Coordinator will support the clinical team. They will engage patients and take an active role in improving the health of the patients we serve. They will partner with the care team in providing the patient with the tools necessary to make healthy lifestyle choices, adopt life-long healthy behaviors, and close gaps in care.
Key Responsibilities / Essential Functions :
- Assist clinicians on various tasks including follow-up care, patient care notification, care gap closure and patient scheduling.
- Act as a direct connection between patients and the clinical care team.
- Responsible for engaging with patients and the care team to ensure patients are scheduled and complete annual wellness visits and follow up appointments as needed, per provider instructions.
- Supports the care plans for the patient and facilitates engagement between the providers and the patients.
- Daily monitoring of patient progress and healthcare goals with the appropriate language and tone of voice.
- Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.
- Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
- Upholds compliance with legal requirements, HIPAA, OSHA, and company policies.
- Documenting all interactions and ensuring the patient information is accurate and up to date.
- Assisting with other office duties including answering phones, faxing, filing, etc.
- Support individualized patient care plans.
- Address patient risk factors and/or obstacles to care.
- Facilitate engagement between PCP and patient.
- Demonstrated ability to influence others while motivating them to change.
- Exercise sound judgment, seek advice and sign off from RN or LPN, as appropriate.
- Performs miscellaneous job-related duties as assigned.
- Two (2) + years of work experience in one or more of the following settings: Acute Care, Ambulatory, Specialty, Physician Office, Care Management or pharmacy.
- High school degree required.
- Pharmacy Tech preferred.
- Knowledge of athenaOne preferred.
- Must have valid driver's license and ability to travel to work location.
- Candidate must be able to follow workflows and work together with RN/LPNs and other multi- disciplinary care team members within a variety of clinical settings.
- Ability to review clinical data to identify care opportunities and healthcare utilization trends.
- Critical thinking skills & able to adapt to fast complex working environment.
- Multitasking and prioritization working in a high-volume environment with minimal supervision.
- Ability to undertake a variety of diverse care tasks and work in a multidisciplinary team.
- Understanding of HIPAA and Confidentiality Obligations.
- Strong knowledge of Payor programs and Quality Metrics.
- Excellent interpersonal and organizational skills.
- Strong autonomous problem-solving ability.
- Excellent time management skills.
- Compassionate and able to handle stress.
- Documentation accuracy in medical record.
- Adaptable to new technologies and software.
- Proficiency in EMR system(s), Outlook and data entry; Atheahealth experience a huge plus.
- Mainly sedentary.
- Sitting at the desk most of the day.
- Standing or walking for less than two hours per day.
- Lifting no more than ten pounds on rare occasions.
- Must be able to work at a computer and answer phone calls on a regular basis.
Featured Benefits:
- Health, dental, and vision insurance.
- 401K with automatic employer contribution.
- PTO and Paid Holidays.
- Company paid Life Insurance.
- Access to voluntary short and long-term disability insurance.
- Access to additional life insurance.
- Access to a variety of Wellness programs.
CareAbout Health is committed to providing an environment of mutual respect where equal opportunities are available to all applicants and employees without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").
We are interested in every qualified candidate who is legally able to work in the United States without sponsorship. We cannot offer any visa sponsorship now at this time.
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data.