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Mid-Level AI Systems & Solutions Architect, Global Services

Jobright.ai, Boston, Massachusetts, us, 02298

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Mid-Level AI Systems & Solutions Architect, Global Services

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Mid-Level AI Systems & Solutions Architect, Global Services

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Jobright.ai Mid-Level AI Systems & Solutions Architect, Global Services

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Jobright.ai Get AI-powered advice on this job and more exclusive features. Klaviyo is seeking an AI Systems & Solutions Architect to enhance the capabilities of their Global Services organization by leveraging AI for smarter operations. The role involves collaborating across teams to identify AI opportunities, prototyping solutions, and developing processes that ensure effective and scalable AI systems while also promoting AI literacy within the organization. Responsibilities: • Partner with Services leaders to identify high impact areas that could benefit from AI or automation • Prioritize opportunities based on efficiency gains and impact • Translate ambiguous ideas into clear program roadmaps with defined outcomes and milestones • Prototype and maintain lightweight AI tools—such as GPT-powered assistants, agents, and automations—integrated into team workflows using platforms like Streamlit or Supabase • Use tools like Python, Zapier, Notion AI, and APIs to build and connect systems—or collaborate with technical teams when needed • Design systems that can scale—ideally with experience supporting real-time tools, user sessions, and interactivity at scale • Incorporate effective QA, observability, and performance monitoring practices to ensure stability in production environments • Validate prototypes through usage data and feedback, then lead the productization and scaling of successful solutions • Work with SQL and NoSQL databases for large-scale internal data operations • Develop clear documentation, onboarding guides, and training to ensure successful adoption of tools • Help develop intake systems that enable our stakeholders to request support, submit ideas, and track progress efficiently • Lead enablement sessions and workshops to grow AI fluency across the Services org • Curate best practices and use cases to help teams think differently about what’s possible with AI • Stay current on generative AI and automation trends — and assess relevance for Global Services Qualifications: Required: • Strong technical contributor who can both build and think strategically • Solid engineering skills and a systems mindset • Experience in solutions architecture, internal tooling, and applied AI • Ability to partner across teams to identify opportunities for AI and automation • Ability to prototype and validate solutions • Experience in developing and refining technical and operational processes • Ability to upskill teams on AI literacy • Experience in program management, solutions engineering, internal tooling, or similar roles • Proficient in or have experience with full-stack development • Clear communicator and cross-functional collaborator • Confident managing programs from discovery through rollout and iteration • Excited by ambiguity, complexity, and building things that make teams faster and smarter • Enjoy working alongside other builders and sharing responsibility • Experience with Python frameworks like Streamlit or Flask • Experience with SQL and NoSQL databases for large-scale internal data operations • Ability to develop clear documentation, onboarding guides, and training • Ability to lead enablement sessions and workshops • Stay current on generative AI and automation trends Preferred: • 4–8+ years of experience in program management, solutions engineering, internal tooling, or similar roles • Demonstrated technical skills in areas like scripting, API use, AI prompt engineering, or automation tooling • Experience implementing AI-powered or automated solutions that improved team workflows or customer delivery • Familiarity with Global Services functions — onboarding, education, or consulting • Experience with site reliability practices; past experience in a Site Reliability Engineer (SRE) role or similar Company: Klaviyo is an automation and email platform designed to help grow businesses. Founded in 2012, the company is headquartered in Boston, Massachusetts, USA, with a team of 1001-5000 employees. The company is currently Public Company. Klaviyo has a track record of offering H1B sponsorships. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job

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