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Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200
global FlyMates, representing more than 40 , and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer I. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.
Engage with internal employees to accurately detail issues sent to the ticketing system
Detect and solve production issues and bugs within the development environment beyond your current scope
Engage with the Engineering team to raise bugs, problems or information gaps
Maintain documentation related to solving common issues
Become an expert in Flywire products and triage issues
Find opportunities of improvement in our support process and internal staff training
Provide day-to-day maintenance and support for applications supported by the customer and their partners
Perform Tier-1 knowledge transfers and train end users on the usage of applications
Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
Respond to application-related queries from end users in remote locations
Assist in database structural changes required during system upgrades
Deploy tools and implement processes to assist in operational support
Qualifications
Here’s What We’re Looking For:
1-5 years of experience in software maintenance and support
An understanding of web applications - ours are written in RoR, Java and React
Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ
Strong categorization skills and the ability to find ways to improve our ticketing system
Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
Grasp complex concepts and maintain a logical and analytical approach to solving problems
Fluent in English, as it is the company’s working
Experience in FinTech or the payment industry will be appreciated
Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
Additional Information
What We Offer:
Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
Digital Disconnect Days!
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $60,000-$70,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your location during the hiring process.
Flywire is an equal opportunity employer. With over 30 across 12 different offices, and and at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200
global FlyMates, representing more than 40 , and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer I. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.
Engage with internal employees to accurately detail issues sent to the ticketing system
Detect and solve production issues and bugs within the development environment beyond your current scope
Engage with the Engineering team to raise bugs, problems or information gaps
Maintain documentation related to solving common issues
Become an expert in Flywire products and triage issues
Find opportunities of improvement in our support process and internal staff training
Provide day-to-day maintenance and support for applications supported by the customer and their partners
Perform Tier-1 knowledge transfers and train end users on the usage of applications
Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
Respond to application-related queries from end users in remote locations
Assist in database structural changes required during system upgrades
Deploy tools and implement processes to assist in operational support
Qualifications
Here’s What We’re Looking For:
1-5 years of experience in software maintenance and support
An understanding of web applications - ours are written in RoR, Java and React
Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ
Strong categorization skills and the ability to find ways to improve our ticketing system
Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
Grasp complex concepts and maintain a logical and analytical approach to solving problems
Fluent in English, as it is the company’s working
Experience in FinTech or the payment industry will be appreciated
Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
Additional Information
What We Offer:
Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
Digital Disconnect Days!
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
The US base salary range for this full-time position is $60,000-$70,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your location during the hiring process.
Flywire is an equal opportunity employer. With over 30 across 12 different offices, and and at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.