ZipRecruiter
Field Service Engineer - Birmingham, AL
ZipRecruiter, Menomonee Falls, Wisconsin, United States, 53051
Job DescriptionJob DescriptionJOB SUMMARY:
Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal-working industry. We are looking in Birmingham, Alabama and the surrounding area for a qualified addition to the Field Service team. The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
Perform machine and software upgrades
Train customers on the proper use and maintenance of the equipment
Properly handle 480VAC and conform to related safety procedures
Interpret mechanical layout drawings, electrical schematics, and bills of materials
Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
Provide technical telephone support, as required
Conduct final product testing in house, as required
Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM EDUCATION & QUALIFICATIONS:
3+ years of related experience in comparable machine installation and repair
Associate’s Degree in Electronics, Robotics or Automation technologies
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:
Experience with Plasma, Laser, and Oxyfuel cutting process
Experience with multi-axis CNC machines
Experience with CAD/CAM software
Familiar with the use of power and construction tools, such as: hammer drills, impact guns, and cordless drills
Strong oral communication skills
Strong customer service skills, with a “customer first” mindset
Self-motivated and ability to work independently
Note: This position requires 95-100% travel, frequently on short notice.
Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal-working industry. We are looking in Birmingham, Alabama and the surrounding area for a qualified addition to the Field Service team. The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventative maintenance, and service on machines throughout North America at various customer sites.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Diagnose, repair, install, and perform preventive maintenance of multi-axis CNC equipment at customer sites throughout North America
Perform machine and software upgrades
Train customers on the proper use and maintenance of the equipment
Properly handle 480VAC and conform to related safety procedures
Interpret mechanical layout drawings, electrical schematics, and bills of materials
Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
Provide technical telephone support, as required
Conduct final product testing in house, as required
Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM EDUCATION & QUALIFICATIONS:
3+ years of related experience in comparable machine installation and repair
Associate’s Degree in Electronics, Robotics or Automation technologies
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:
Experience with Plasma, Laser, and Oxyfuel cutting process
Experience with multi-axis CNC machines
Experience with CAD/CAM software
Familiar with the use of power and construction tools, such as: hammer drills, impact guns, and cordless drills
Strong oral communication skills
Strong customer service skills, with a “customer first” mindset
Self-motivated and ability to work independently
Note: This position requires 95-100% travel, frequently on short notice.