Compunnel
We are seeking an experienced Program Manager to lead and manage multiple ServiceNow platform implementations across enterprise-level environments.
The ideal candidate will have a proven track record of delivering complex ServiceNow projects (beyond ITSM), collaborating with cross-functional teams, and ensuring successful end-to-end delivery.
This role requires strong leadership, stakeholder management, and a deep understanding of ServiceNow modules and agile project delivery.
Key Responsibilities
- Manage multiple ServiceNow projects from initiation to completion, ensuring delivery within scope, time, and budget.
- Collaborate with onsite and offshore architects and delivery teams to oversee solution design and execution.
- Define project scope, milestones, resource plans, and budgets; optimize cost and time utilization.
- Identify and manage project risks, develop mitigation strategies, and implement contingency plans.
- Maintain regular communication with stakeholders and ensure alignment with business goals.
- Track and report project KPIs including schedule, cost, quality, and team productivity.
- Implement governance models and ensure adherence to software delivery methodologies.
- Drive scope management, requirements elicitation, and change control processes.
- Conduct resource planning and estimation; manage project schedules and dependencies.
- Lead stakeholder engagement, define communication plans, and ensure transparency.
- Support system integration testing, defect triage, and root cause analysis.
- Guide teams on software development tools, techniques, and best practices.
- Ensure compliance with quality standards and tailor organizational processes to project needs.
- Contribute to account management, solution structuring, and innovation initiatives.
- Mentor and develop team members, fostering a culture of continuous improvement.
- Proven experience managing multiple ServiceNow implementations from scratch to deployment.
- Strong understanding of ServiceNow modules beyond ITSM (e.g., HRSD, CSM, ITOM, SecOps).
- Experience working with enterprise-level clients (e.g., Fortune 5000).
- Proficiency in structured project management methodologies (e.g., Agile, Scrum).
- Strong skills in stakeholder management, risk management, and project governance.
- Ability to manage cross-functional teams across onsite and offshore locations.
- Excellent communication, leadership, and organizational skills.
- Experience with ServiceNow integrations and custom module development.
- Familiarity with software engineering best practices and DevOps principles.
- Exposure to account management processes and solution consulting.
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