Valley Training Centers LLC
Full-Time/Part-Time
Full-Time
Description
IT Support Analyst
SUMMARY
This role is responsible for providing hands-on technical support to students, faculty, and staff, ensuring the smooth operation of campus technology systems and services. The IT Support Analyst needs to have a solid background in IT support, strong troubleshooting abilities, and excellent communication skills.
RESPONSIBILITIES & DUTIES
A. Device and System Management Maintain, repair, and upgrade computer systems, laptops, printers, and related peripherals. Handle Wi-Fi connectivity issues and troubleshoot campus camera systems. Manage requests and deployment of new laptops for incoming staff and faculty. Configure and set up laptops for new staff and faculty, including onboarding support. Oversee daily library printing operations (10:30 AM - 12:30 PM), including troubleshooting printers, replacing toner, and ordering supplies. Import Moodle shells for the Veterinary Department at the start of each block. Oversee laptop carts, ensuring devices are organized, fully charged, and ready for use (with assistance from DFI for distribution). B. Student Onboarding and Training
Set up Moodle passwords for all incoming students. Provide Moodle troubleshooting support, including password resets. Develop training resources for students during Orientation Day, covering: Moodle navigation and usage. Campus Portal setup. Email configuration. Microsoft Office tools and best practices. C. Helpdesk Support
Respond to technical support requests from staff, faculty, and students promptly and professionally. Troubleshoot laptop, desktop, and software issues. Provide training and guidance on technology usage, security, and best practices. Document recurring issues and propose long-term solutions. Manage and Promote the use of ticketing system D. Software Support
Support educational and administrative applications (e.g., Office 365, Moodle, student information systems). Ensure software tools remain up-to-date and fully functional. JOB SPECIFICATIONS
COMPETENCIES Professional Communication. Detailed Oriented. Organization. Confidentiality. Ethical. Teamwork. Critical Thinking and Problem Solving. Emotional Intelligence
SUPERVISORY RESPONSIBILITY
This position does not have any direct supervisory responsibilities.
WORK ENVIRONMENT and PHYSICAL REQUIREMENTS
This position operates in a professional office setting and routinely uses standard office equipment, including but not limited to computers, phones, printers, photocopiers, and filing cabinets. The employee must be able to:
Sit, stand, and walk for extended periods Frequently use hands and fingers to operate office equipment Occasionally reach, bend, or lift to move items such as but not limited to files, office supplies, or equipment. Maintain visual acuity to read and prepare documents Reasonable accommodation requests will be considered per ADA guidelines.
TRAVEL
This position may require travel to between the Cleveland and Fairlawn campus locations, or off-site work-related locations or campus events.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time, hourly position, 40 hours per week. The standard work week is Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
REQUIREMENTS EDUCATION and PRIOR WORK EXPERIENCE
Associate's degree in Information Technology, Computer Science, or related field (Bachelor's preferred) or equivalent experience. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). (preferred) 2+ years of IT support, helpdesk, or technical troubleshooting experience. Proficiency in Windows operating systems and Office 365 administration. Strong understanding of networking fundamentals, including Wi-Fi troubleshooting. Previous experience in an educational or academic IT support environment. (preferred) Knowledge of learning management systems (e.g., Moodle). Familiarity with printer management, including maintenance and supply ordering. (preferred) Experience with camera systems and basic IT infrastructure. (preferred) Excellent problem-solving skills and the ability to work independently or as part of a team. Strong interpersonal and communication skills to provide professional support to users.
SUPERVISORY CONTROL
Direct Report: Director of Information Technology (IT)
May receive collaborative direction from campus management to support institutional goals.
The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
EOE Statement Valley College is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including gender identity, sexual orientation, and pregnancy), marital status, disability, genetic information, veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Description
IT Support Analyst
SUMMARY
This role is responsible for providing hands-on technical support to students, faculty, and staff, ensuring the smooth operation of campus technology systems and services. The IT Support Analyst needs to have a solid background in IT support, strong troubleshooting abilities, and excellent communication skills.
RESPONSIBILITIES & DUTIES
A. Device and System Management Maintain, repair, and upgrade computer systems, laptops, printers, and related peripherals. Handle Wi-Fi connectivity issues and troubleshoot campus camera systems. Manage requests and deployment of new laptops for incoming staff and faculty. Configure and set up laptops for new staff and faculty, including onboarding support. Oversee daily library printing operations (10:30 AM - 12:30 PM), including troubleshooting printers, replacing toner, and ordering supplies. Import Moodle shells for the Veterinary Department at the start of each block. Oversee laptop carts, ensuring devices are organized, fully charged, and ready for use (with assistance from DFI for distribution). B. Student Onboarding and Training
Set up Moodle passwords for all incoming students. Provide Moodle troubleshooting support, including password resets. Develop training resources for students during Orientation Day, covering: Moodle navigation and usage. Campus Portal setup. Email configuration. Microsoft Office tools and best practices. C. Helpdesk Support
Respond to technical support requests from staff, faculty, and students promptly and professionally. Troubleshoot laptop, desktop, and software issues. Provide training and guidance on technology usage, security, and best practices. Document recurring issues and propose long-term solutions. Manage and Promote the use of ticketing system D. Software Support
Support educational and administrative applications (e.g., Office 365, Moodle, student information systems). Ensure software tools remain up-to-date and fully functional. JOB SPECIFICATIONS
COMPETENCIES Professional Communication. Detailed Oriented. Organization. Confidentiality. Ethical. Teamwork. Critical Thinking and Problem Solving. Emotional Intelligence
SUPERVISORY RESPONSIBILITY
This position does not have any direct supervisory responsibilities.
WORK ENVIRONMENT and PHYSICAL REQUIREMENTS
This position operates in a professional office setting and routinely uses standard office equipment, including but not limited to computers, phones, printers, photocopiers, and filing cabinets. The employee must be able to:
Sit, stand, and walk for extended periods Frequently use hands and fingers to operate office equipment Occasionally reach, bend, or lift to move items such as but not limited to files, office supplies, or equipment. Maintain visual acuity to read and prepare documents Reasonable accommodation requests will be considered per ADA guidelines.
TRAVEL
This position may require travel to between the Cleveland and Fairlawn campus locations, or off-site work-related locations or campus events.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time, hourly position, 40 hours per week. The standard work week is Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
REQUIREMENTS EDUCATION and PRIOR WORK EXPERIENCE
Associate's degree in Information Technology, Computer Science, or related field (Bachelor's preferred) or equivalent experience. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). (preferred) 2+ years of IT support, helpdesk, or technical troubleshooting experience. Proficiency in Windows operating systems and Office 365 administration. Strong understanding of networking fundamentals, including Wi-Fi troubleshooting. Previous experience in an educational or academic IT support environment. (preferred) Knowledge of learning management systems (e.g., Moodle). Familiarity with printer management, including maintenance and supply ordering. (preferred) Experience with camera systems and basic IT infrastructure. (preferred) Excellent problem-solving skills and the ability to work independently or as part of a team. Strong interpersonal and communication skills to provide professional support to users.
SUPERVISORY CONTROL
Direct Report: Director of Information Technology (IT)
May receive collaborative direction from campus management to support institutional goals.
The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
EOE Statement Valley College is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including gender identity, sexual orientation, and pregnancy), marital status, disability, genetic information, veteran status or any other characteristic protected by law.
This position is currently accepting applications.