Shearer Heating A/C & Refrigeration Inc.
Service Dispatcher - Customer Service Rep
Shearer Heating A/C & Refrigeration Inc., Washington, Pennsylvania, United States, 15301
Are you a problem-solver with a passion for helping others? If so,
Shearer Heating A/C & Refrigeration Inc.
in Washington, PA is looking for
YOU
to become our next
full-time Service Dispatcher - Customer Service Rep ! With us, you'll earn competitive pay of
$25+ per hour
and enjoy
phenomenal benefits
that include:
100% employer-paid health insurance for individuals (80% for families) 100% copay reimbursement (family doctor and specialist visits) Short-term disability coverage Vision, dental, and life insurance options 401(k) with 4% employer match (after 1 year) Paid time off (PTO) 6 paid holidays per year 3 personal days per year Company-paid continuing education We also provide position-specific benefits like ongoing support and training to help you thrive in this entry-level Service Dispatcher - Customer Service Rep role!
DISCOVER WHO WE ARE
Since 1948, our company has become the most trusted residential and light commercial heating, air conditioning, and refrigeration company in the Washington, PA area. Founded by Dick and Eva Shearer, we are proudly known for our honest, reliable, and guaranteed services. We currently employ a growing team of talented individuals who are 100% dedicated to the satisfaction of our customers. As a leader in our industry, we specialize in finding cost-effective solutions for our customers that are both energy-efficient and environmentally safe.
Shearer Heating has focused our company on growth with the purchase of a local McMurray company, Valley Heating and Air Conditioning. With this growth, we have experienced a need for someone who is very technology-savvy and forward-thinking.
Our team of exceptional employees plays a huge part in the continued success and growth of our company. That is why we provide them with
excellent pay and benefits
as well as a
positive and flexible work environment . We also have a
friendly and approachable management team
that
truly cares about the well-being of their crew . Our search for more talented individuals is heating up. We hope to meet you soon!
DIVE INTO THIS ENTRY-LEVEL DISPATCHING ROLE
This is a full-time entry-level position with a schedule of Monday through Friday from 7:45 AM to 4:30 PM, with the potential for overtime.
As our Service Dispatcher - Customer Service Rep, you'll be at the heart of our dispatching operations, ensuring that each service call runs smoothly. Your day will be filled with answering customer calls, collecting important information, and dispatching the right technician to the right job. You'll use our advanced software to code time tickets accurately and keep our technicians debriefed and ready for their next task. No two days will be the same, and your work will be essential to keeping things running smoothly and ensuring our clients' needs are met promptly.
DO YOU HAVE WHAT IT TAKES?
Proficiency with Microsoft Word Excellent communication skills, both verbal and written Reliable childcare and vehicle At least 2 years of experience in a Customer Service or Dispatching role Proficiency in handling high-volume phone calls and scheduling systems Strong organizational and multitasking abilities Familiarity with the HVAC industry (preferred but not required) Basic knowledge of CRM software or scheduling tools
We provide excellent support and training to help you succeed. You'll learn the ropes quickly and grow into your role, backed by a team that values your success. Ready to become our entry-level Service Dispatcher - Customer Service Rep? If so, fill out our initial application today!
Shearer Heating A/C & Refrigeration Inc.
in Washington, PA is looking for
YOU
to become our next
full-time Service Dispatcher - Customer Service Rep ! With us, you'll earn competitive pay of
$25+ per hour
and enjoy
phenomenal benefits
that include:
100% employer-paid health insurance for individuals (80% for families) 100% copay reimbursement (family doctor and specialist visits) Short-term disability coverage Vision, dental, and life insurance options 401(k) with 4% employer match (after 1 year) Paid time off (PTO) 6 paid holidays per year 3 personal days per year Company-paid continuing education We also provide position-specific benefits like ongoing support and training to help you thrive in this entry-level Service Dispatcher - Customer Service Rep role!
DISCOVER WHO WE ARE
Since 1948, our company has become the most trusted residential and light commercial heating, air conditioning, and refrigeration company in the Washington, PA area. Founded by Dick and Eva Shearer, we are proudly known for our honest, reliable, and guaranteed services. We currently employ a growing team of talented individuals who are 100% dedicated to the satisfaction of our customers. As a leader in our industry, we specialize in finding cost-effective solutions for our customers that are both energy-efficient and environmentally safe.
Shearer Heating has focused our company on growth with the purchase of a local McMurray company, Valley Heating and Air Conditioning. With this growth, we have experienced a need for someone who is very technology-savvy and forward-thinking.
Our team of exceptional employees plays a huge part in the continued success and growth of our company. That is why we provide them with
excellent pay and benefits
as well as a
positive and flexible work environment . We also have a
friendly and approachable management team
that
truly cares about the well-being of their crew . Our search for more talented individuals is heating up. We hope to meet you soon!
DIVE INTO THIS ENTRY-LEVEL DISPATCHING ROLE
This is a full-time entry-level position with a schedule of Monday through Friday from 7:45 AM to 4:30 PM, with the potential for overtime.
As our Service Dispatcher - Customer Service Rep, you'll be at the heart of our dispatching operations, ensuring that each service call runs smoothly. Your day will be filled with answering customer calls, collecting important information, and dispatching the right technician to the right job. You'll use our advanced software to code time tickets accurately and keep our technicians debriefed and ready for their next task. No two days will be the same, and your work will be essential to keeping things running smoothly and ensuring our clients' needs are met promptly.
DO YOU HAVE WHAT IT TAKES?
Proficiency with Microsoft Word Excellent communication skills, both verbal and written Reliable childcare and vehicle At least 2 years of experience in a Customer Service or Dispatching role Proficiency in handling high-volume phone calls and scheduling systems Strong organizational and multitasking abilities Familiarity with the HVAC industry (preferred but not required) Basic knowledge of CRM software or scheduling tools
We provide excellent support and training to help you succeed. You'll learn the ropes quickly and grow into your role, backed by a team that values your success. Ready to become our entry-level Service Dispatcher - Customer Service Rep? If so, fill out our initial application today!