ABB
Order Management Specialist
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. ABB empowers smarter business operations by connecting equipment, software, and services to protect, control, and optimize assets within electrical infrastructures. Across multiple energy-intensive industries, the business provides customers with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Your Responsibilities:
Pro-actively communicates with customers and internal functions to guarantee customer satisfaction by providing all relevant information. Coordinate directly with scheduling, operations, quality, and shipping to ensure that the orders are completed and ship on time. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. Collects and archives documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility. Identify and suggest improvements to process and procedure. Develop Microsoft project schedule to tack the execution of critical orders with multiple milestones and complex execution. Utilize ABB's tools and processes, including order entry (Spine / SAP), invoicing system (SAP), and SOM. Own the order management cycle from receipt of order through commission and post-delivery customer support, ensuring specifications and commercial contractual requirements are fully met. Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.). Your Background:
Bachelor's degree with 8 years of experience, or associates with 10 years and HS with 12 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service. Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook. Strong communication skills (oral and written). Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus. Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential. Candidates must already have a work authorization that would permit them to work for ABB in the US. This role does not include relocation. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. ABB empowers smarter business operations by connecting equipment, software, and services to protect, control, and optimize assets within electrical infrastructures. Across multiple energy-intensive industries, the business provides customers with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Your Responsibilities:
Pro-actively communicates with customers and internal functions to guarantee customer satisfaction by providing all relevant information. Coordinate directly with scheduling, operations, quality, and shipping to ensure that the orders are completed and ship on time. Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. Collects and archives documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility. Identify and suggest improvements to process and procedure. Develop Microsoft project schedule to tack the execution of critical orders with multiple milestones and complex execution. Utilize ABB's tools and processes, including order entry (Spine / SAP), invoicing system (SAP), and SOM. Own the order management cycle from receipt of order through commission and post-delivery customer support, ensuring specifications and commercial contractual requirements are fully met. Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.). Your Background:
Bachelor's degree with 8 years of experience, or associates with 10 years and HS with 12 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service. Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook. Strong communication skills (oral and written). Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus. Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential. Candidates must already have a work authorization that would permit them to work for ABB in the US. This role does not include relocation. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory