UPS Field Service Engineer

Job DescriptionJob Descriptionn

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Position Overview:

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A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites.

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Key Responsibilities:

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•Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.

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•Performs preventive maintenance, emergency response, equipment start-up, and field modifications.

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•Coordinates with technical support to resolve maintenance or operational issues.

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•Assists in developing Methods of Procedures (MOPs).

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•Reports to a supervisor for any unusual issues or developments.

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•Trains periodically at company headquarters on testing equipment and rebuilding systems.

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•Completes Field Service Reports promptly and provides proactive recommendations to clients.

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•Candidate will be based from home.

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Qualifications:

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•Minimum of 3-5 years' experience. 10+ years of relevant experience.

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•Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.

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•Proficient with hand tools and test equipment for maintenance and repairs.

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•Strong verbal, written communication, and customer service skills.

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•Ability to work independently with resourcefulness and initiative.

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•Knowledge of equipment manufacturers' specifications.

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•Physically capable of bending and lifting up to 100 lbs as required.

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•Willingness to work nights, weekends, and be on-call when needed.

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•Basic knowledge of computer hardware and software.

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•Prior experience with third-party UPS service providers is a plus.

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•OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.

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•A technical degree (e.g., DeVry, Lincoln Tech) is a plus.

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•Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power , Air Force Power Production, Coast Guard, etc.).

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•Must have a clean driving record.

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•Primarily regional travel within Atlanta, GA; occasional travel may be required (not including emergencies).

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Location Preference:

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Candidate is to live in Atlanta, GA area

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Benefits:

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•Competitive salary with full benefits package

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•Paid Time Off (PTO)

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•401(k) with company matching

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•Gas card and vehicle allowance

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•Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term & Long-Term )

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•Growth Opportunities

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•Training & Development

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This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission-critical facilities.

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If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.