Four Seasons Hotels
Seasonal Pool Access Agent
Four Seasons Hotels, Westlake Village, California, United States, 91361
Pool Access Agent
Four Seasons Hotel Westlake Village is seeking a Pool Access Agent to join our positive, guest-focused team. The ideal candidate has a background in security and is confident, friendly, and professional. This role involves ensuring pool access policies are followed while maintaining a warm and welcoming environment for all guests. What you will do: Uphold the integrity of guest access by strictly adhering to the provided guidelines. Check in each guest, referencing the guest list to confirm registration with the hotel or payment for a spa treatment. Ensure that all guests are appropriately registered and have the necessary credentials for access. Provide a welcoming, courteous experience to all guests upon arrival. Maintain guest confidentiality and privacy. Use the hotel computer (Micros), Open Table and phone system effectively. What you bring: High school education or equivalent. 1+ year(s) previous experience in customer service. 1+ year(s) previous experience in a security role. Reading, writing and oral proficiency in the English language. The ability to speak clearly with guests who do not have pool access. The ability to accurately read registration guest lists while maintaining guest confidentiality. The ability to multi-task while under pressure. Successful candidates must possess legal United States work authorization. What we offer: Hourly Range: $21.75. Company Match 401K Plan. Complimentary stays at Four Seasons Worldwide. Complimentary meals in our Wellness Caf. Laundered Employee Uniform. Employee Assistance Program. Investment in your Wellbeing. Life Insurance. Complimentary on-site parking. Training programs, tuition reimbursement. Growth & Development opportunities. Schedule & Hours: Part time position, 3-4 days a week. While this is a seasonal role with a defined end date, there may be opportunities for long-term employment based on business needs and performance. Open availability is preferred & weekend availability is required. Must be available to work holidays. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Four Seasons Hotel Westlake Village is seeking a Pool Access Agent to join our positive, guest-focused team. The ideal candidate has a background in security and is confident, friendly, and professional. This role involves ensuring pool access policies are followed while maintaining a warm and welcoming environment for all guests. What you will do: Uphold the integrity of guest access by strictly adhering to the provided guidelines. Check in each guest, referencing the guest list to confirm registration with the hotel or payment for a spa treatment. Ensure that all guests are appropriately registered and have the necessary credentials for access. Provide a welcoming, courteous experience to all guests upon arrival. Maintain guest confidentiality and privacy. Use the hotel computer (Micros), Open Table and phone system effectively. What you bring: High school education or equivalent. 1+ year(s) previous experience in customer service. 1+ year(s) previous experience in a security role. Reading, writing and oral proficiency in the English language. The ability to speak clearly with guests who do not have pool access. The ability to accurately read registration guest lists while maintaining guest confidentiality. The ability to multi-task while under pressure. Successful candidates must possess legal United States work authorization. What we offer: Hourly Range: $21.75. Company Match 401K Plan. Complimentary stays at Four Seasons Worldwide. Complimentary meals in our Wellness Caf. Laundered Employee Uniform. Employee Assistance Program. Investment in your Wellbeing. Life Insurance. Complimentary on-site parking. Training programs, tuition reimbursement. Growth & Development opportunities. Schedule & Hours: Part time position, 3-4 days a week. While this is a seasonal role with a defined end date, there may be opportunities for long-term employment based on business needs and performance. Open availability is preferred & weekend availability is required. Must be available to work holidays. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.