Benjamin Franklin Plumbing
Experienced Call Center Agent
Join a Winning HVAC & Plumbing Team!
Are you an experienced call center agent who knows how to book calls, connect with customers, and make every conversation count? Do you thrive in a fast-paced environment where great customer service meets great opportunity? If so, One Hour Heating & Air and Benjamin Franklin Plumbing are looking for YOU to join our growing call center team! What You'll Be Doing: Answer inbound calls from customers looking for HVAC and plumbing services
book the call, selling club memberships, solving their problems, and WOW them with great service. Make outbound calls to follow up with leads, confirm appointments, and keep customers engaged. Fill the schedule for our service and install teams
maximize opportunities and keep the board full. Provide top-notch customer service
you're often the first impression of our company, and we want that to be amazing. Handle customer questions, concerns, and rescheduling requests with professionalism and care. What We're Looking For: 1+ years of call center experience, preferably in HVAC, plumbing, or home services. Excellent communication and customer service skills
you know how to build rapport fast. Strong organizational and multitasking abilities
keep up with a fast pace and many moving parts. A team player who's positive, coachable, and ready to contribute. Comfortable using call center software/CRMs (we'll train on specifics). Problem solver
able to handle challenging calls and turn them into wins. Service Titan experience What We Offer: Competitive pay based on experience. Performance bonuses and spiffs
earn more for doing great work! Health, dental, and vision insurance. 401(k) with company match
plan for your future. Paid time off, holidays, and sick days
because work-life balance matters. Growth opportunities as we continue to expand. Fun, supportive work environment
be part of a team that values you! Ready to Join a Fast-Paced, High-Energy Team? Apply Now! If you're ready to bring your experience and energy to a team that appreciates hard work and great service, One Hour Heating & Air and Benjamin Franklin Plumbing are ready for you! Apply Today
Let's Grow Together!
Join a Winning HVAC & Plumbing Team!
Are you an experienced call center agent who knows how to book calls, connect with customers, and make every conversation count? Do you thrive in a fast-paced environment where great customer service meets great opportunity? If so, One Hour Heating & Air and Benjamin Franklin Plumbing are looking for YOU to join our growing call center team! What You'll Be Doing: Answer inbound calls from customers looking for HVAC and plumbing services
book the call, selling club memberships, solving their problems, and WOW them with great service. Make outbound calls to follow up with leads, confirm appointments, and keep customers engaged. Fill the schedule for our service and install teams
maximize opportunities and keep the board full. Provide top-notch customer service
you're often the first impression of our company, and we want that to be amazing. Handle customer questions, concerns, and rescheduling requests with professionalism and care. What We're Looking For: 1+ years of call center experience, preferably in HVAC, plumbing, or home services. Excellent communication and customer service skills
you know how to build rapport fast. Strong organizational and multitasking abilities
keep up with a fast pace and many moving parts. A team player who's positive, coachable, and ready to contribute. Comfortable using call center software/CRMs (we'll train on specifics). Problem solver
able to handle challenging calls and turn them into wins. Service Titan experience What We Offer: Competitive pay based on experience. Performance bonuses and spiffs
earn more for doing great work! Health, dental, and vision insurance. 401(k) with company match
plan for your future. Paid time off, holidays, and sick days
because work-life balance matters. Growth opportunities as we continue to expand. Fun, supportive work environment
be part of a team that values you! Ready to Join a Fast-Paced, High-Energy Team? Apply Now! If you're ready to bring your experience and energy to a team that appreciates hard work and great service, One Hour Heating & Air and Benjamin Franklin Plumbing are ready for you! Apply Today
Let's Grow Together!