Raven Ridge
Service Admin Position
Service Admin needed for full-time temporary assignment in Nashua, NH paying $23-25/hr. This is a great opportunity to get a foot in the door with a growing company that has a history of hiring temp staff permanently and offers generous benefits, advancement opportunity and more! Position Duties: Takes phone calls and email requests for setting up RMA's, update requests, etc. for both service phone/email and individuals. Set up RMAs for repairs and exchanges
process and follow up on exchange sales orders. Quoting Customer and follow up with customer on quotes that are still estimate pending. Keep track and follow up on Backordered parts
push through when parts are received in from the factory. Estimate approved/denied filter or WIHR. Push through quote approval, archive quote and SOM sales order. Order parts if needed. Update RMA status accordingly. Close completed RMA's and either ship back to customer or put into exchange stock. Generate green ship doc to print & put in traveler with unit or yellow status sheet for exchange stock. Follow up on all aging issues. Estimate to customers/Estimate Approved/Estimate Denied Backordered Parts Rental tracker (for periodic billing) Awaiting Receipts (pending core returns and units not sent for repair) In Inspection/Inspected/In Rebuild (follow up if more than a week) Service Review Hold (follow up with needed items to push call forward) Quality Hold Review/Complete (follow ups) Pending Scrap/rebuild/inspection/return without rebuild (follow ups) Compensation: $23.00 - $25.00 per hour
Service Admin needed for full-time temporary assignment in Nashua, NH paying $23-25/hr. This is a great opportunity to get a foot in the door with a growing company that has a history of hiring temp staff permanently and offers generous benefits, advancement opportunity and more! Position Duties: Takes phone calls and email requests for setting up RMA's, update requests, etc. for both service phone/email and individuals. Set up RMAs for repairs and exchanges
process and follow up on exchange sales orders. Quoting Customer and follow up with customer on quotes that are still estimate pending. Keep track and follow up on Backordered parts
push through when parts are received in from the factory. Estimate approved/denied filter or WIHR. Push through quote approval, archive quote and SOM sales order. Order parts if needed. Update RMA status accordingly. Close completed RMA's and either ship back to customer or put into exchange stock. Generate green ship doc to print & put in traveler with unit or yellow status sheet for exchange stock. Follow up on all aging issues. Estimate to customers/Estimate Approved/Estimate Denied Backordered Parts Rental tracker (for periodic billing) Awaiting Receipts (pending core returns and units not sent for repair) In Inspection/Inspected/In Rebuild (follow up if more than a week) Service Review Hold (follow up with needed items to push call forward) Quality Hold Review/Complete (follow ups) Pending Scrap/rebuild/inspection/return without rebuild (follow ups) Compensation: $23.00 - $25.00 per hour