YMCA
Member Experience Representative (McBurney YMCA)
YMCA, New York, New York, United States, 10286
Member Experience Representative (McBurney YMCA)
$17.17 - $18.00 Hourly The YMCA of Greater New York is here for all New Yorkers
to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. The McBurney YMCA is seeking a Member Experience Representative, who under the direct supervision of the Membership Sales & Engagement Director, will provide a positive experience in person, and by telephone to all constituents of the McBurney YMCA. The Member Experience Representative will provide a high-quality member experience by building relationships in order to meet the needs of our constituents. In addition, the Member Experience Representative will efficiently and accurately process all transactions, including facility access and membership and program registrations. Key Responsibilities
Enthusiastically greet and welcome everyone who enters the Branch with a smile. Provide a positive experience with every interaction, in person and over the telephone. Answer the telephone with a smile, in a friendly and inviting manner. Offer all guests and prospective members a tour of the facility. De-escalate difficult situations according to Y standards. Dialog with any member that is considering cancelling their membership. Make valuable use of any downtime by working on additional assignments. Represent the Y Brand
Arrive promptly for each scheduled shift with a positive attitude. Wear your staff uniform and visible name tag. Use professional communication to engage constituents. Conduct yourself as a team player. Conduct yourself according to the YMCA values. Engage in other activities and duties as needed. Invest in Your Development
Attend and successfully complete training on our customer management software. Take initiative for your personal and professional development. Attend any trainings relevant to the position. Provide Excellent Service
Scan all members and program participants into the facility access system. Answer telephone inquiries. Transfer membership inquiries. Process program registrations. Be knowledgeable of all facility and program offerings. Accurately process all transactions. Reconcile end of shift report for accurate cash handling. Take adequate time with each constituent. Efficiently process guest passes. Pass along important information. Desired Skills & Experience
High School diploma or equivalent. College Credits preferred. One (1) to two (2) years of customer service experience. Knowledge of Microsoft Office and computer literate. Strong interpersonal skills. Entrepreneurial spirit. Ability to work in a fast-paced environment. Excellent communication and problem-solving skills. Ability to work a variety of hours. Benefits
The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status, tenure and/or the number of hours scheduled to work. Click for more information. How to Apply
If you would like to be a member of our dynamic team, please complete our online application and submit your rsum and a thoughtful cover letter that explains your interest in the role and our organization.
$17.17 - $18.00 Hourly The YMCA of Greater New York is here for all New Yorkers
to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. The McBurney YMCA is seeking a Member Experience Representative, who under the direct supervision of the Membership Sales & Engagement Director, will provide a positive experience in person, and by telephone to all constituents of the McBurney YMCA. The Member Experience Representative will provide a high-quality member experience by building relationships in order to meet the needs of our constituents. In addition, the Member Experience Representative will efficiently and accurately process all transactions, including facility access and membership and program registrations. Key Responsibilities
Enthusiastically greet and welcome everyone who enters the Branch with a smile. Provide a positive experience with every interaction, in person and over the telephone. Answer the telephone with a smile, in a friendly and inviting manner. Offer all guests and prospective members a tour of the facility. De-escalate difficult situations according to Y standards. Dialog with any member that is considering cancelling their membership. Make valuable use of any downtime by working on additional assignments. Represent the Y Brand
Arrive promptly for each scheduled shift with a positive attitude. Wear your staff uniform and visible name tag. Use professional communication to engage constituents. Conduct yourself as a team player. Conduct yourself according to the YMCA values. Engage in other activities and duties as needed. Invest in Your Development
Attend and successfully complete training on our customer management software. Take initiative for your personal and professional development. Attend any trainings relevant to the position. Provide Excellent Service
Scan all members and program participants into the facility access system. Answer telephone inquiries. Transfer membership inquiries. Process program registrations. Be knowledgeable of all facility and program offerings. Accurately process all transactions. Reconcile end of shift report for accurate cash handling. Take adequate time with each constituent. Efficiently process guest passes. Pass along important information. Desired Skills & Experience
High School diploma or equivalent. College Credits preferred. One (1) to two (2) years of customer service experience. Knowledge of Microsoft Office and computer literate. Strong interpersonal skills. Entrepreneurial spirit. Ability to work in a fast-paced environment. Excellent communication and problem-solving skills. Ability to work a variety of hours. Benefits
The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status, tenure and/or the number of hours scheduled to work. Click for more information. How to Apply
If you would like to be a member of our dynamic team, please complete our online application and submit your rsum and a thoughtful cover letter that explains your interest in the role and our organization.