Ocean Casino Resort
Slot Supervisor- Slot Operations- Full Time
Ocean Casino Resort, Atlantic City, New Jersey, United States, 08401
Slot Supervisor
The Slot Supervisor responsibilities include organizing, coordinating and defining all activities that deal with personnel, customer relations, gaming equipment and all administrative duties associated with the daily operation of assigned shift or section. Position Responsibilities: Extends complimentary services to players when appropriate and within established guidelines. Amicably resolve customer related problems in a fast-paced environment. Complies with all New Jersey regulatory requirements. Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Ensures that all activities reflect the policies and regulations of the company/property/department as well as compliance with all CCC and DGE regulations. Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, verifying jackpot and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests. Circulates assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs. Enhances the guest experience by clearly communicating to them the functionality of the player card and the advantages derived from club membership. Oversees the issuance of work tools and keys to gaming assets, maintains the integrity of all gaming activities. Maintains the integrity of all gaming activity. Essential Functions: Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Must be able to lift/push/pull up to 25 lbs.
The Slot Supervisor responsibilities include organizing, coordinating and defining all activities that deal with personnel, customer relations, gaming equipment and all administrative duties associated with the daily operation of assigned shift or section. Position Responsibilities: Extends complimentary services to players when appropriate and within established guidelines. Amicably resolve customer related problems in a fast-paced environment. Complies with all New Jersey regulatory requirements. Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information. Ensures that all activities reflect the policies and regulations of the company/property/department as well as compliance with all CCC and DGE regulations. Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, verifying jackpot and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests. Circulates assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs. Enhances the guest experience by clearly communicating to them the functionality of the player card and the advantages derived from club membership. Oversees the issuance of work tools and keys to gaming assets, maintains the integrity of all gaming activities. Maintains the integrity of all gaming activity. Essential Functions: Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Must be able to lift/push/pull up to 25 lbs.