M&T Bank
Float Teller
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed. Primary responsibilities include adhering to customer service standards, educating customers through digital demonstrations, actively engaging in lobby management, accurately balancing and processing transactions, taking ownership of escalated account services issues, transitioning sales opportunities, completing branch-related operational activities, and processing customer/account maintenance accurately. The position also requires completing Consumer AML/BSA/KYC activities, adhering to compliance/operational risk controls, promoting an environment that supports belonging and reflects the M&T Bank brand, and maintaining M&T internal control standards. Scope of responsibilities includes providing exceptional service to branch customers, resolving routine customer problems, exemplifying empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking, interacting with appropriate areas within the Bank to resolve branch-related operational issues, staying current on operational changes, and demonstrating good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Managerial/supervisory responsibilities are not applicable. Education and experience required include a high school diploma or equivalent, minimum of 6 months customer service experience, ability to travel between branches, proven verbal communication skills, proven interpersonal skills, proven ability to demonstrate exceptional customer service, well-organized, proven time management skills, proven prioritization skills, and proficiency with internet user-level technology. Education and experience preferred include bilingual based on branch needs. Physical requirements include the ability to stand for long periods of time, prolonged use of hands and fingers, ability to lift light to heavy objects, ability to read fine print, and ability to interact with customers in an open face to face work environment.
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed. Primary responsibilities include adhering to customer service standards, educating customers through digital demonstrations, actively engaging in lobby management, accurately balancing and processing transactions, taking ownership of escalated account services issues, transitioning sales opportunities, completing branch-related operational activities, and processing customer/account maintenance accurately. The position also requires completing Consumer AML/BSA/KYC activities, adhering to compliance/operational risk controls, promoting an environment that supports belonging and reflects the M&T Bank brand, and maintaining M&T internal control standards. Scope of responsibilities includes providing exceptional service to branch customers, resolving routine customer problems, exemplifying empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking, interacting with appropriate areas within the Bank to resolve branch-related operational issues, staying current on operational changes, and demonstrating good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Managerial/supervisory responsibilities are not applicable. Education and experience required include a high school diploma or equivalent, minimum of 6 months customer service experience, ability to travel between branches, proven verbal communication skills, proven interpersonal skills, proven ability to demonstrate exceptional customer service, well-organized, proven time management skills, proven prioritization skills, and proficiency with internet user-level technology. Education and experience preferred include bilingual based on branch needs. Physical requirements include the ability to stand for long periods of time, prolonged use of hands and fingers, ability to lift light to heavy objects, ability to read fine print, and ability to interact with customers in an open face to face work environment.