Associa
Community Manager II
A Community Manager II (On-Site/Portfolio Community Manager) is responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. Job duties and responsibilities include but are not limited to: supervising the operation and administration of the association in accordance with the management agreement and the association's policies and procedures; acting as or overseeing the primary liaison with the association board of directors and homeowners as needed; performing/directing administrative and management duties as requested by the board of directors and in accordance with the management agreement; ensuring associa community management tools are being effectively developed and utilized; reviewing monthly financial reports and ensuring management summary is submitted to the association board of directors; providing and/or overseeing recommendations to the association board of directors and committees regarding major capital expenditures; monitoring corporate and client delinquency rates and collections process for account portfolio; attending board meetings per the management agreement and community events as needed; preparing board packages according to established time frames; ensuring board of directors is aware of legal actions involving the association; maintaining unit and contract files relating to the operations of the association; assisting board of directors/ARB with architectural review process and/or routine inspections; responsible for maintenance of C3 database; responsible for routine and special project vendor management including procurement as well as performance evaluation; responsible for oversight of associa staff as contract provides; coordinating and/or overseeing inspection of building facilities and/or common area and arranging appropriate follow up actions as required; overseeing the AP process in accordance with associa home office processes and procedures; and other duties as assigned. Compensation: $80,000-$85,000/annually; direct experience highly considered. Employment Type: Full-time Work Location: 3021 Citrus Circle, Suite 205, Walnut Creek, CA 94598 Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. Knowledge of communities/property/real estate and homeowners associations. Knowledge of the role of the association board, the community association manager, and how those roles interface with the requests of homeowners. Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level. Knowledge of conflict resolution techniques at a proficient level. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills. Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills. Education and experience: Associates degree required, bachelors degree preferred. 0
3 years of community association experience. Certifications or licenses: industry specific certification. Location specific license. Travel requirements: travel may be required. Working conditions: non-typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities. Overtime may be required. Frequent social interaction.
A Community Manager II (On-Site/Portfolio Community Manager) is responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. Job duties and responsibilities include but are not limited to: supervising the operation and administration of the association in accordance with the management agreement and the association's policies and procedures; acting as or overseeing the primary liaison with the association board of directors and homeowners as needed; performing/directing administrative and management duties as requested by the board of directors and in accordance with the management agreement; ensuring associa community management tools are being effectively developed and utilized; reviewing monthly financial reports and ensuring management summary is submitted to the association board of directors; providing and/or overseeing recommendations to the association board of directors and committees regarding major capital expenditures; monitoring corporate and client delinquency rates and collections process for account portfolio; attending board meetings per the management agreement and community events as needed; preparing board packages according to established time frames; ensuring board of directors is aware of legal actions involving the association; maintaining unit and contract files relating to the operations of the association; assisting board of directors/ARB with architectural review process and/or routine inspections; responsible for maintenance of C3 database; responsible for routine and special project vendor management including procurement as well as performance evaluation; responsible for oversight of associa staff as contract provides; coordinating and/or overseeing inspection of building facilities and/or common area and arranging appropriate follow up actions as required; overseeing the AP process in accordance with associa home office processes and procedures; and other duties as assigned. Compensation: $80,000-$85,000/annually; direct experience highly considered. Employment Type: Full-time Work Location: 3021 Citrus Circle, Suite 205, Walnut Creek, CA 94598 Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. Knowledge of communities/property/real estate and homeowners associations. Knowledge of the role of the association board, the community association manager, and how those roles interface with the requests of homeowners. Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level. Knowledge of conflict resolution techniques at a proficient level. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills. Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills. Education and experience: Associates degree required, bachelors degree preferred. 0
3 years of community association experience. Certifications or licenses: industry specific certification. Location specific license. Travel requirements: travel may be required. Working conditions: non-typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities. Overtime may be required. Frequent social interaction.