Cherokee Nation Entertainment
Table Games Shift Manager
Cherokee Nation Entertainment, Tunica, Mississippi, United States, 38676
Job Description
Manage table games operations for the assigned shift, consistent with company policies. Oversee all aspects of daily table games operational functions while fostering strong employee engagement, effective employee communication and excellent guest service. Manage daily game protection, bet spreads, game mix, and labor allocation decisions. All duties are to be performed per departmental and property policies, practices, and procedures.
Position Status: Exempt, Salaried Location: Gold Strike Casino
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Includes the following: Oversee daily table game operations, including opening and closing duties for the assigned shift, game protection, bet spreads, game mix, and daily labor levels and assignments. Ensure that games are managed with a high degree of proficiency. Maintain the integrity of table games equipment and conduct reviews and analyses of new games and technology to make recommendations and improvements. Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations. Ensure the compliance of games with the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected. Notify leadership of any unusual events, circumstances, missing items, or alleged theft. Interview, select, train, supervise, and counsel other table game leaders and dealers for the efficient operation of all table game operational functions for the assigned shift. Drive high levels of employee engagement through effective communication, recognition, coaching, training, and development. Perform other job-related duties as requested.
Qualifications
MINIMUM REQUIREMENTS: Two (2) years of prior relevant experience. Bachelor's degree in business or other related field, and/or equivalent combination of education and work experience. Previous experience managing table game operations in a similar resort setting.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS: Ability to obtain and maintain licensing by the appropriate gaming authority.
KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of table games operations, dealing, standards, and rules. Excellent judgment and superior problem-solving and decision-making skills. Excellent listening skills. Excellent interpersonal skills to deal effectively with complaints, conflicts, or disputes. Ability to establish credibility and rapport with other leaders both within and outside the department. Ability to establish credibility and rapport with employees and guests. Ability to foster a culture of excellent guest service, high levels of employee engagement, and an overall positive work environment. Ability to effectively communicate in English, both oral and written forms.
WORKING CONDITIONS:
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.
Manage table games operations for the assigned shift, consistent with company policies. Oversee all aspects of daily table games operational functions while fostering strong employee engagement, effective employee communication and excellent guest service. Manage daily game protection, bet spreads, game mix, and labor allocation decisions. All duties are to be performed per departmental and property policies, practices, and procedures.
Position Status: Exempt, Salaried Location: Gold Strike Casino
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Includes the following: Oversee daily table game operations, including opening and closing duties for the assigned shift, game protection, bet spreads, game mix, and daily labor levels and assignments. Ensure that games are managed with a high degree of proficiency. Maintain the integrity of table games equipment and conduct reviews and analyses of new games and technology to make recommendations and improvements. Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations. Ensure the compliance of games with the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected. Notify leadership of any unusual events, circumstances, missing items, or alleged theft. Interview, select, train, supervise, and counsel other table game leaders and dealers for the efficient operation of all table game operational functions for the assigned shift. Drive high levels of employee engagement through effective communication, recognition, coaching, training, and development. Perform other job-related duties as requested.
Qualifications
MINIMUM REQUIREMENTS: Two (2) years of prior relevant experience. Bachelor's degree in business or other related field, and/or equivalent combination of education and work experience. Previous experience managing table game operations in a similar resort setting.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS: Ability to obtain and maintain licensing by the appropriate gaming authority.
KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of table games operations, dealing, standards, and rules. Excellent judgment and superior problem-solving and decision-making skills. Excellent listening skills. Excellent interpersonal skills to deal effectively with complaints, conflicts, or disputes. Ability to establish credibility and rapport with other leaders both within and outside the department. Ability to establish credibility and rapport with employees and guests. Ability to foster a culture of excellent guest service, high levels of employee engagement, and an overall positive work environment. Ability to effectively communicate in English, both oral and written forms.
WORKING CONDITIONS:
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.