Associa
Operations Director
The Operations Director is a strong leader that can manage and improve the efficiency of our organization's operations as well as lead change management initiatives. This role supports key functions of the organization including leading and developing administrative and customer support teams, onboarding new communities, business operations analysis and office management functions. Success in this role is measured by customer service feedback from internal and external clients. The OPS Director will work closely with SR CAM Director and VP to achieve these goals. Responsibilities & Duties: Manage a limited portfolio of community properties TBD annually by Branch President Act as the CAM Director for communities Primary point of contact for AP escalations Provide supervision, oversight, training for administrative and support staff Participate and provide oversight of internal controls and management standards established by Associa MAM Review customer service email questions for timely response Run emergency check requests Approve payroll for direct reports Branch vendor AP/Specialist Q- monitor/resolve with CAM/CAM Directors Transition in/out POC for communities- tasks, info and follow up Conduct quarterly PPR check-ins with direct reports/including annual performance review in accordance with established Associa standards Review/approve Concur for direct reports if applicable Track deliverables for all staff under your direction (i.e. Tsq requests, call logs, critical branch access filing, customer service Qs) Prepare renewal addendums as requested/needed Conduct skip level calls with minimum of 3 CAM staff monthly- rotate Participate in scheduled meetings with VP/BP/OpsDirector and department heads Participate in Associa training sessions as required Attend meetings with CAMS/clients as assigned by VP and perspective clients as needed Provide temporary coverage for staff in transition, vacation on leave as needed Lead assigned team through change management initiatives Communicate position, role and org chart changes to entire Branch (PA/DE or NJ) team Coordinate with SR CAM DIRECTOR on any admin/support training needs for CAM/CAM Directors Coordinate IT needs of branch with HDQ Conduct YE archiving/branch access critical document uploads Participate in the planning of at least two company functions annually: Associa Cares Fundraiser, Employee Appreciation Week, Social Activity Attend local CAI trade show Maintain job descriptions for all direct reports Special project/change management initiatives Requirements
Bachelor's degree required. Master of Business Administration degree preferred. 7 - 10 years of directly related or closely related experience. 5 - 7 years of management and/or supervisory experience. 5 - 7 years of community association experience. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
The Operations Director is a strong leader that can manage and improve the efficiency of our organization's operations as well as lead change management initiatives. This role supports key functions of the organization including leading and developing administrative and customer support teams, onboarding new communities, business operations analysis and office management functions. Success in this role is measured by customer service feedback from internal and external clients. The OPS Director will work closely with SR CAM Director and VP to achieve these goals. Responsibilities & Duties: Manage a limited portfolio of community properties TBD annually by Branch President Act as the CAM Director for communities Primary point of contact for AP escalations Provide supervision, oversight, training for administrative and support staff Participate and provide oversight of internal controls and management standards established by Associa MAM Review customer service email questions for timely response Run emergency check requests Approve payroll for direct reports Branch vendor AP/Specialist Q- monitor/resolve with CAM/CAM Directors Transition in/out POC for communities- tasks, info and follow up Conduct quarterly PPR check-ins with direct reports/including annual performance review in accordance with established Associa standards Review/approve Concur for direct reports if applicable Track deliverables for all staff under your direction (i.e. Tsq requests, call logs, critical branch access filing, customer service Qs) Prepare renewal addendums as requested/needed Conduct skip level calls with minimum of 3 CAM staff monthly- rotate Participate in scheduled meetings with VP/BP/OpsDirector and department heads Participate in Associa training sessions as required Attend meetings with CAMS/clients as assigned by VP and perspective clients as needed Provide temporary coverage for staff in transition, vacation on leave as needed Lead assigned team through change management initiatives Communicate position, role and org chart changes to entire Branch (PA/DE or NJ) team Coordinate with SR CAM DIRECTOR on any admin/support training needs for CAM/CAM Directors Coordinate IT needs of branch with HDQ Conduct YE archiving/branch access critical document uploads Participate in the planning of at least two company functions annually: Associa Cares Fundraiser, Employee Appreciation Week, Social Activity Attend local CAI trade show Maintain job descriptions for all direct reports Special project/change management initiatives Requirements
Bachelor's degree required. Master of Business Administration degree preferred. 7 - 10 years of directly related or closely related experience. 5 - 7 years of management and/or supervisory experience. 5 - 7 years of community association experience. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.