Aditi Consulting
Automation Program Manager
Payrate: $47.00 - $52.00/hr. Summary: The Automation Program Manager will oversee the design, development, and maintenance of automation journeys that improve the customer experience across all contact channels. This role involves managing projects, reducing customer abandonment rates, and minimizing agent effort when human intervention is necessary. Your technical expertise and strategy will drive the success of our automation initiatives.
Payrate: $47.00 - $52.00/hr. Summary: The Automation Program Manager will oversee the design, development, and maintenance of automation journeys that improve the customer experience across all contact channels. This role involves managing projects, reducing customer abandonment rates, and minimizing agent effort when human intervention is necessary. Your technical expertise and strategy will drive the success of our automation initiatives.