Acadia Healthcare
Admissions Services Specialist Acute
Acadia Healthcare, Franklin, Tennessee, United States, 37064
Admissions Services Specialist
Acadia Healthcare is seeking remote Admissions Services Specialists to support our Acute Behavioral Health Facilities from coast to coast. This position is 100% remote. Highlights of this role include the ability to verify benefits information for assigned facility. One weekend day shift Friday, Saturday, Sunday. Experience monitoring and processing patient referrals (may include fax referrals). Respond to inquiries about facilities within policy timeframes. Support Acadia Healthcare admissions departments throughout the country. As one of the nation's leaders in treating individuals with acute co-occurring mood, addiction, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need. This person will be supporting Acadia Acute Admissions departments around the country in a remote capacity. Essential functions include managing referral management portals, monitoring all faxed referrals, monitoring all webforms and call center handoffs/rollover referrals, utilizing facility admissions/exclusionary criteria to process incoming types of referrals, responding to inquiries about the facility within facility policy timeframes, documenting calls inside of Salesforce and follow-up as needed, completing prior authorization, pre-admit the patients in billing system, coordinating with local admissions department regarding bed availability, facilitating intake, admissions, and utilization review process for incoming patients, performing insurance benefit verifications, disseminating the information to appropriate internal staff, collaborating with other facility medical and psychiatric personnel to ensure appropriate recommendations for referrals, coordinating admission and transfer between levels of care within the facility, communicating projected admissions to designated internal representative in a timely manner, and ensuring all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission. Standard expectations include complying with organizational policies, procedures, performance improvement initiatives and maintaining organizational and industry policies regarding confidentiality, communicating clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. Education/experience/skill requirements include a bachelor's or master's degree in behavioral science, social work, sociology, nursing, or a related field; in some states, RN, LVN/LPN, knowledge of admission/referral processes, techniques, and tools, familiarity with behavioral health issues and services, solid understanding of financial principles and insurance reimbursement practices, and knowledge and proficiency with Salesforce.com (or other CRM application), Concur, and MS Office application. Licenses/designations/certifications include licensure, as required for the area of clinical specialty, i.e., RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates. This position is an individual contributor. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.
Acadia Healthcare is seeking remote Admissions Services Specialists to support our Acute Behavioral Health Facilities from coast to coast. This position is 100% remote. Highlights of this role include the ability to verify benefits information for assigned facility. One weekend day shift Friday, Saturday, Sunday. Experience monitoring and processing patient referrals (may include fax referrals). Respond to inquiries about facilities within policy timeframes. Support Acadia Healthcare admissions departments throughout the country. As one of the nation's leaders in treating individuals with acute co-occurring mood, addiction, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need. This person will be supporting Acadia Acute Admissions departments around the country in a remote capacity. Essential functions include managing referral management portals, monitoring all faxed referrals, monitoring all webforms and call center handoffs/rollover referrals, utilizing facility admissions/exclusionary criteria to process incoming types of referrals, responding to inquiries about the facility within facility policy timeframes, documenting calls inside of Salesforce and follow-up as needed, completing prior authorization, pre-admit the patients in billing system, coordinating with local admissions department regarding bed availability, facilitating intake, admissions, and utilization review process for incoming patients, performing insurance benefit verifications, disseminating the information to appropriate internal staff, collaborating with other facility medical and psychiatric personnel to ensure appropriate recommendations for referrals, coordinating admission and transfer between levels of care within the facility, communicating projected admissions to designated internal representative in a timely manner, and ensuring all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission. Standard expectations include complying with organizational policies, procedures, performance improvement initiatives and maintaining organizational and industry policies regarding confidentiality, communicating clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. Education/experience/skill requirements include a bachelor's or master's degree in behavioral science, social work, sociology, nursing, or a related field; in some states, RN, LVN/LPN, knowledge of admission/referral processes, techniques, and tools, familiarity with behavioral health issues and services, solid understanding of financial principles and insurance reimbursement practices, and knowledge and proficiency with Salesforce.com (or other CRM application), Concur, and MS Office application. Licenses/designations/certifications include licensure, as required for the area of clinical specialty, i.e., RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates. This position is an individual contributor. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.