RIT Solutions, Inc.
IT Project Manager
WL Gore Location: King of Prussia, PA (onsite 5 days) Duration: 12-24+mth
Must have:
IT PM Call Center set up exp Linked In Page
IT Project Manager
We are seeking a results-driven and detail-oriented IT Project Manager to lead the planning, execution, and delivery of a new Call Center / Service Center standup. This role will oversee the full project lifecycle-from requirements gathering and vendor coordination to system implementation and go-live support. The ideal candidate has experience in call center technologies, IT infrastructure, and cross-functional stakeholder management.
Key Responsibilities:
Project Leadership: Manage the end-to-end lifecycle of standing up a new Call Center/Service Center, ensuring alignment with business goals and IT standards. Requirements Gathering: Collaborate with stakeholders to define scope, objectives, and technical and business requirements. Vendor & Technology Management: Evaluate and select appropriate platforms (e.g., telephony, CRM, ticketing, IVR systems) and coordinate with vendors for implementation. Infrastructure Planning: Coordinate with IT teams for the deployment of network, hardware, and communication infrastructure. Team Coordination: Lead cross-functional teams including IT, customer service, HR, and operations to ensure smooth execution. Timeline & Budget Management: Develop and maintain project plans, schedules, budgets, and resource allocations. Risk Management: Identify potential risks, dependencies, and issues; develop and execute mitigation strategies. Training & Transition: Oversee user training, documentation, and transition to operational support teams. Reporting: Provide regular status updates to stakeholders and leadership.
Qualifications:
Experience:
5+ years of IT project management experience. Proven experience standing up or migrating Call Center/Service Center environments. Familiarity with platforms like Genesys, Cisco, Avaya, Salesforce Service Cloud, Zendesk, etc.
Education:
Bachelor's degree in Information Technology, Computer Science, Business, or related field. PMP, PRINCE2, or similar certification preferred.
Skills:
Strong understanding of call center operations and IT service management (ITSM). Excellent communication, leadership, and problem-solving skills. Experience managing third-party vendors and outsourced service providers. Knowledge of infrastructure (networking, telephony, security) relevant to call centers.
Nice to Have:
Experience with remote or hybrid service center models ITIL certification or familiarity with ITIL processes Experience with workforce management (WFM) and quality monitoring tools
WL Gore Location: King of Prussia, PA (onsite 5 days) Duration: 12-24+mth
Must have:
IT PM Call Center set up exp Linked In Page
IT Project Manager
We are seeking a results-driven and detail-oriented IT Project Manager to lead the planning, execution, and delivery of a new Call Center / Service Center standup. This role will oversee the full project lifecycle-from requirements gathering and vendor coordination to system implementation and go-live support. The ideal candidate has experience in call center technologies, IT infrastructure, and cross-functional stakeholder management.
Key Responsibilities:
Project Leadership: Manage the end-to-end lifecycle of standing up a new Call Center/Service Center, ensuring alignment with business goals and IT standards. Requirements Gathering: Collaborate with stakeholders to define scope, objectives, and technical and business requirements. Vendor & Technology Management: Evaluate and select appropriate platforms (e.g., telephony, CRM, ticketing, IVR systems) and coordinate with vendors for implementation. Infrastructure Planning: Coordinate with IT teams for the deployment of network, hardware, and communication infrastructure. Team Coordination: Lead cross-functional teams including IT, customer service, HR, and operations to ensure smooth execution. Timeline & Budget Management: Develop and maintain project plans, schedules, budgets, and resource allocations. Risk Management: Identify potential risks, dependencies, and issues; develop and execute mitigation strategies. Training & Transition: Oversee user training, documentation, and transition to operational support teams. Reporting: Provide regular status updates to stakeholders and leadership.
Qualifications:
Experience:
5+ years of IT project management experience. Proven experience standing up or migrating Call Center/Service Center environments. Familiarity with platforms like Genesys, Cisco, Avaya, Salesforce Service Cloud, Zendesk, etc.
Education:
Bachelor's degree in Information Technology, Computer Science, Business, or related field. PMP, PRINCE2, or similar certification preferred.
Skills:
Strong understanding of call center operations and IT service management (ITSM). Excellent communication, leadership, and problem-solving skills. Experience managing third-party vendors and outsourced service providers. Knowledge of infrastructure (networking, telephony, security) relevant to call centers.
Nice to Have:
Experience with remote or hybrid service center models ITIL certification or familiarity with ITIL processes Experience with workforce management (WFM) and quality monitoring tools