CACI idt.
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Director Managed Services
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Director Managed Services
role at
CACI idt. The Director of Managed Services will lead the O&M business and support operations of the Archon customer and lab environments. This role will be instrumental in improving the quality of the Premium Services business and drive the utilization of the ITIL Change Management framework. This person will have historic hands-on experience with technology, systems, customer relations, and have progressed into a strong business manager.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Active Top Secret Clearance Required
Location Remote, but required to have the ability to travel to customer site approximately 15-25%
Oversee Archon Premium Services and other Archon support offerings to insure world-class customer service for the managed service provider business. Provides strategic leadership, oversight and management for IT professionals. Recruit, mentor, build and maintain an effective team in support of the Premium Services business. Sets strategic and tactical priorities that align with business objectives. Responsible for support of high performance CSfC networks and related services. Ensure that meaningful metrics related to established SLAs, availability, capacity and performance are captured, validated and reported. Develop plans and strategies to improve performance, reliability and operational cost-effectiveness. Administer staff performance management and career development activities. Demonstrates integrity without compromise. Respect, commitment to excellence, collaboration, and agility. Design and implementation of IT service management process (ITIL). Set tactical goals and initiatives for current team Identify technologies that can be used to improve customer service levels Develop and maintain a team through coaching and performance management Must have a Top-Secret Clearance Bachelor’s degree or related field (or equivalent work experience) and 4 years of experience is required; Masters Degree in related field preferred ITIL certification required Minimum 4 years of engineering experience in a mission-to-mission, large/strategic customer segment; or A record of achievement and technical solution expertise Product certification, engineering credential, or equivalent technical credential Strong presentation skills Willingness to travel Must have team leadership and sales capabilities. Excellent problem-solving capabilities with a proven ability to manage and solve complex problems and manage multiple tasks concurrently. Excellent organizational skills and strong attention to details. Strong interpersonal skills and ability to communicate effectively with customers, suppliers, and company personnel. Proficiency in Microsoft Office and related software. Proven experience in working with cross-functional teams. Must possess skills necessary for proper, ethical, and rapid decision making resulting in high levels of customer satisfaction and customer retention. Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing Referrals increase your chances of interviewing at CACI idt. by 2x Sign in to set job alerts for “Director Managed Services” roles. Continue with Google Continue with Google Continue with Google Continue with Google Director of Operations, Day Shift, Outpatient Imaging Gaithersburg, MD $116,227.90 - $174,341.84 4 months ago McLean, VA $216,800.00 - $385,100.00 1 week ago Director of IT Infrastructure and Operations (Dir IT Infrastructure & Ops 2) - 23612 Fairfax, VA $156,738.00 - $240,000.00 2 weeks ago Vienna, VA $128,400.00 - $211,900.00 2 weeks ago Director, Upscale Brands Food & Beverage OperationsDirector, Business Development - Intel IT North Bethesda, MD $120,000.00 - $180,000.00 1 day ago McLean, VA $185,700.00 - $345,000.00 2 weeks ago McLean, VA $185,700.00 - $345,000.00 1 month ago McLean, VA $113,100.00 - $174,000.00 5 days ago McLean, VA $161,500.00 - $218,500.00 5 months ago Herndon, VA $139,000.00 - $255,000.00 1 week ago Director, UVA Community Health Medical Group Performance Operations McLean, VA $162,800.00 - $303,000.00 2 weeks ago Dulles Town Center, VA $140,000 - $160,000 1 week ago Sales Director, Last-Mile (Remote - Virginia) Arlington, VA $140,000 - $170,000 2 weeks ago Herndon, VA $139,000 - $255,000 1 week ago Vienna, VA $167,900 - $207,050 2 weeks ago Germantown, MD $123,000 - $164,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director Managed Services
role at
CACI idt. Continue with Google Continue with Google Join to apply for the
Director Managed Services
role at
CACI idt. The Director of Managed Services will lead the O&M business and support operations of the Archon customer and lab environments. This role will be instrumental in improving the quality of the Premium Services business and drive the utilization of the ITIL Change Management framework. This person will have historic hands-on experience with technology, systems, customer relations, and have progressed into a strong business manager.
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Active Top Secret Clearance Required
Location Remote, but required to have the ability to travel to customer site approximately 15-25%
Oversee Archon Premium Services and other Archon support offerings to insure world-class customer service for the managed service provider business. Provides strategic leadership, oversight and management for IT professionals. Recruit, mentor, build and maintain an effective team in support of the Premium Services business. Sets strategic and tactical priorities that align with business objectives. Responsible for support of high performance CSfC networks and related services. Ensure that meaningful metrics related to established SLAs, availability, capacity and performance are captured, validated and reported. Develop plans and strategies to improve performance, reliability and operational cost-effectiveness. Administer staff performance management and career development activities. Demonstrates integrity without compromise. Respect, commitment to excellence, collaboration, and agility. Design and implementation of IT service management process (ITIL). Set tactical goals and initiatives for current team Identify technologies that can be used to improve customer service levels Develop and maintain a team through coaching and performance management Must have a Top-Secret Clearance Bachelor’s degree or related field (or equivalent work experience) and 4 years of experience is required; Masters Degree in related field preferred ITIL certification required Minimum 4 years of engineering experience in a mission-to-mission, large/strategic customer segment; or A record of achievement and technical solution expertise Product certification, engineering credential, or equivalent technical credential Strong presentation skills Willingness to travel Must have team leadership and sales capabilities. Excellent problem-solving capabilities with a proven ability to manage and solve complex problems and manage multiple tasks concurrently. Excellent organizational skills and strong attention to details. Strong interpersonal skills and ability to communicate effectively with customers, suppliers, and company personnel. Proficiency in Microsoft Office and related software. Proven experience in working with cross-functional teams. Must possess skills necessary for proper, ethical, and rapid decision making resulting in high levels of customer satisfaction and customer retention. Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing Referrals increase your chances of interviewing at CACI idt. by 2x Sign in to set job alerts for “Director Managed Services” roles. Continue with Google Continue with Google Continue with Google Continue with Google Director of Operations, Day Shift, Outpatient Imaging Gaithersburg, MD $116,227.90 - $174,341.84 4 months ago McLean, VA $216,800.00 - $385,100.00 1 week ago Director of IT Infrastructure and Operations (Dir IT Infrastructure & Ops 2) - 23612 Fairfax, VA $156,738.00 - $240,000.00 2 weeks ago Vienna, VA $128,400.00 - $211,900.00 2 weeks ago Director, Upscale Brands Food & Beverage OperationsDirector, Business Development - Intel IT North Bethesda, MD $120,000.00 - $180,000.00 1 day ago McLean, VA $185,700.00 - $345,000.00 2 weeks ago McLean, VA $185,700.00 - $345,000.00 1 month ago McLean, VA $113,100.00 - $174,000.00 5 days ago McLean, VA $161,500.00 - $218,500.00 5 months ago Herndon, VA $139,000.00 - $255,000.00 1 week ago Director, UVA Community Health Medical Group Performance Operations McLean, VA $162,800.00 - $303,000.00 2 weeks ago Dulles Town Center, VA $140,000 - $160,000 1 week ago Sales Director, Last-Mile (Remote - Virginia) Arlington, VA $140,000 - $170,000 2 weeks ago Herndon, VA $139,000 - $255,000 1 week ago Vienna, VA $167,900 - $207,050 2 weeks ago Germantown, MD $123,000 - $164,000 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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