Northeast Healthcare Recruitment, Inc. (NEHCR)
Check-in Specialist
Northeast Healthcare Recruitment, Inc. (NEHCR), Chicago, Illinois, United States, 60290
Full-Time | $18–$20/hour
Schedule Options (ET): Tues–Sat, 7am–4pm
Sun–Thurs, 7am–4pm
Tues–Sat, 9am–6pm
Sun–Thurs, 11am–8pm
40 hours/week | 9-hour days with 1-hour lunch | Remote
We’re looking for personable, fast-paced professionals to support providers and members during the day-of appointment process. If you thrive in high-volume phone environments, love working with people, and can juggle shifting priorities, this role could be a perfect fit. What You’ll Do: Make 30+ check-in calls daily to confirm appointment readiness
Track appointment status and share real-time updates with providers via chat
Handle day-of changes: cancellations, no-shows, rescheduling, and insurance updates
Communicate with Practice Coordinators to align on provider needs and member status
Work across systems like Athena and Salesforce to manage workflow and documentation
Deliver a friendly, reliable experience for members while hitting daily KPIs
What You Bring: Outgoing personality with excellent phone presence
Experience in high-volume customer service or healthcare front desk
Comfortable using internal messaging platforms and remote tools
Organized, detail-oriented, and able to adapt to change quickly
Driven, empathetic, and motivated to support smooth care delivery
Bilingual in Spanish is a bonus (no current pay differential)
Requirements: 40 hours/week availability with potential for overtime
Reliable high-speed internet and a quiet, professional home workspace
Familiarity with KPIs, metrics, and performance-driven environments
Healthcare or insurance experience preferred but not required
Why Join Us? 100% remote
Laptop provided
Paid time off
Medical, dental, vision, and life insurance
Supportive, mission-driven culture that values personal and professional growth
#J-18808-Ljbffr
Schedule Options (ET): Tues–Sat, 7am–4pm
Sun–Thurs, 7am–4pm
Tues–Sat, 9am–6pm
Sun–Thurs, 11am–8pm
40 hours/week | 9-hour days with 1-hour lunch | Remote
We’re looking for personable, fast-paced professionals to support providers and members during the day-of appointment process. If you thrive in high-volume phone environments, love working with people, and can juggle shifting priorities, this role could be a perfect fit. What You’ll Do: Make 30+ check-in calls daily to confirm appointment readiness
Track appointment status and share real-time updates with providers via chat
Handle day-of changes: cancellations, no-shows, rescheduling, and insurance updates
Communicate with Practice Coordinators to align on provider needs and member status
Work across systems like Athena and Salesforce to manage workflow and documentation
Deliver a friendly, reliable experience for members while hitting daily KPIs
What You Bring: Outgoing personality with excellent phone presence
Experience in high-volume customer service or healthcare front desk
Comfortable using internal messaging platforms and remote tools
Organized, detail-oriented, and able to adapt to change quickly
Driven, empathetic, and motivated to support smooth care delivery
Bilingual in Spanish is a bonus (no current pay differential)
Requirements: 40 hours/week availability with potential for overtime
Reliable high-speed internet and a quiet, professional home workspace
Familiarity with KPIs, metrics, and performance-driven environments
Healthcare or insurance experience preferred but not required
Why Join Us? 100% remote
Laptop provided
Paid time off
Medical, dental, vision, and life insurance
Supportive, mission-driven culture that values personal and professional growth
#J-18808-Ljbffr