The Garrett Companies
Leasing Specialist at Ebbtide Villas & Flats
The Garrett Companies, Chicago, Illinois, United States, 60290
Position: Leasing Specialist at Ebbtide Villas & Flats
Location:
Kissimmee, FL
Job Id: CES08042025 # of Openings: 1 Join Ebbtide Villas, Kissimmee's newest luxury coastal community, as a Customer Experience Specialist! In this lease-up role, you’ll guide prospects through tours, move-ins, and renewals while delivering top-notch service that makes residents feel at home. Perfect for a detail-oriented leasing pro with a passion for creating exceptional customer experiences. AtThe Garrett Companies, we believe that through the relentless pursuit of excellence we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc.500, 2018). Not only that, but we’re also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work. With over 35 total awards, 18 national recognitions, and a 6+ year winning streak, we are passionate about the culture we foster and the team we choose to support it. If you want to grow your career with a nationally recognized and committed leader of excellence, then we encourage you to apply! Pay:
$17-$18 per hour (commensurate with experience) + Commission + Bonus Opportunities Duties and Responsibilities Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community. Assist with community marketing efforts to build awareness and drive traffic of prospective residents. Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions. Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases. Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource. Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects. Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files. Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation. Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community. Promote positive resident relations through responsiveness, professionalism, and a commitment to service. Receive and triage maintenance requests, creating work orders and coordinating resolutions. Monitor property appearance and safety concerns, reporting issues promptly. Participate in required training and development activities, including occasional travel and weekend work. Other duties as assigned. Prerequisites Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills Extensive customer service and leasing experience with new construction and lease-ups (minimum of 1 year) Must be consistently detail oriented Ability to recognize personal shortcomings Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred Arrive to work on time Pre-Prerequisites (these are the most important items) Coachable Ability to listen and understand intents and goals Ability to think creatively and innovatively Relentless problem-solving skills Ability to think 2+ steps ahead and anticipate what comes next Must be willing to work and support at all levels Physical Demands Ability to climb up to four flights of stairs to access apartments Ability to walk several acres to tour community Some lifting; up to 25lbs Ability to sit or stand for long periods at a time Initial Training and Orientation The Garrett Companies two day onboarding in Indianapolis Scheduled Weekly Meetings with supervisor Ongoing Training
Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.
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Kissimmee, FL
Job Id: CES08042025 # of Openings: 1 Join Ebbtide Villas, Kissimmee's newest luxury coastal community, as a Customer Experience Specialist! In this lease-up role, you’ll guide prospects through tours, move-ins, and renewals while delivering top-notch service that makes residents feel at home. Perfect for a detail-oriented leasing pro with a passion for creating exceptional customer experiences. AtThe Garrett Companies, we believe that through the relentless pursuit of excellence we can become the most successful multifamily development company in the country. We want to be the best, and we're unapologetic about it! We have been named the #1 fastest growing, privately held real estate company in the USA (Inc.500, 2018). Not only that, but we’re also the best-decorated team in the multifamily industry as a 100% certified Great Place to Work. With over 35 total awards, 18 national recognitions, and a 6+ year winning streak, we are passionate about the culture we foster and the team we choose to support it. If you want to grow your career with a nationally recognized and committed leader of excellence, then we encourage you to apply! Pay:
$17-$18 per hour (commensurate with experience) + Commission + Bonus Opportunities Duties and Responsibilities Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community. Assist with community marketing efforts to build awareness and drive traffic of prospective residents. Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions. Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases. Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource. Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects. Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files. Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation. Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community. Promote positive resident relations through responsiveness, professionalism, and a commitment to service. Receive and triage maintenance requests, creating work orders and coordinating resolutions. Monitor property appearance and safety concerns, reporting issues promptly. Participate in required training and development activities, including occasional travel and weekend work. Other duties as assigned. Prerequisites Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills Extensive customer service and leasing experience with new construction and lease-ups (minimum of 1 year) Must be consistently detail oriented Ability to recognize personal shortcomings Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred Arrive to work on time Pre-Prerequisites (these are the most important items) Coachable Ability to listen and understand intents and goals Ability to think creatively and innovatively Relentless problem-solving skills Ability to think 2+ steps ahead and anticipate what comes next Must be willing to work and support at all levels Physical Demands Ability to climb up to four flights of stairs to access apartments Ability to walk several acres to tour community Some lifting; up to 25lbs Ability to sit or stand for long periods at a time Initial Training and Orientation The Garrett Companies two day onboarding in Indianapolis Scheduled Weekly Meetings with supervisor Ongoing Training
Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.
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