Little Palm Island
Director of Learning at Luxury Resort Destination
Little Palm Island, Orlando, Florida, us, 32885
Description
Join the Soul of Island Hospitality
The Location: Little Palm Island Resort and Spa This is a unique and rare opportunity to join the team of the iconic
Little Palm Island Resort and Spa
in Little Torch Key, FL, with an award-winning boutique hotel company, Noble House Hotels and Resorts. Working at Little Palm Island redefines working in paradise. Little Palm is truly a hidden piece of paradise.
Situated on a private Island in the Florida Keys, Little Palm is accessible only from the shore station by our private ferry. With only 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean, with sunset views and fire pits for enjoying a nightcap.
For decades, guests have come to experience the exotic destination, award-winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere.
OUR CULTURE: Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all" and neither are our team members. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.
The Role: Director of Learning The
Director of Learning
is a Senior Strategic Leader responsible for shaping a culture of excellence, authenticity, and emotional connection across all guest and team member experiences. This role is central to embedding the service philosophies of
Forbes Travel Guide ,
Relais & Châteaux , and
Michelin Ratings , ensuring that every team member is empowered to deliver world-class, heartfelt service whilst espousing and living the culture of the resort.
Key Responsibilities to include: Strategic Learning Leadership Design and implement a holistic learning strategy that supports the organization’s luxury service vision. Integrate Forbes’ Five-Star service standards, Relais & Châteaux’s emphasis on local culture and humanity, and Michelin Keys’ focus on emotional resonance and authenticity into all learning programs. Partner with executive leadership to align learning initiatives with brand goals and guest experience metrics. Curriculum Development & Delivery Responsible for leading New Hire Orientation for all new team members Oversee the creation of bespoke training content, including onboarding, leadership development, and service excellence programs. Ensure all training reflects the nuances of luxury hospitality, including etiquette, storytelling, and anticipatory service. Leverage digital learning platforms and immersive experiences to enhance engagement and retention. Culture & Service Excellence Champion a culture of continuous improvement, curiosity, and emotional intelligence. Lead initiatives that reinforce the values of warmth, generosity, and cultural immersion. Facilitate executive-level workshops and retreats focused on leadership presence and guest-centric innovation. Quality Assurance & Standards Integration Conduct regular audits and service simulations to ensure alignment with Forbes, Relais & Châteaux, and Michelin standards. Collaborate with operational leaders to close service gaps and elevate performance. Prepare teams for external evaluations and recognition programs (e.g., Forbes inspections, Michelin Keys assessments). Talent Development & Succession Planning Develop internal train the trainer programs. Identify and nurture high-potential talent through mentorship, coaching, and career pathing. Develop internal certification programs aligned with global luxury benchmarks. Support diversity, equity, and inclusion through culturally intelligent learning practices. Requirements You've got this cover, if you have: • 8+ years in luxury hospitality learning & development, with at least 3 years in a senior leadership role. · Deep knowledge of Forbes Travel Guide, Relais & Châteaux, and Michelin Keys standards. · Proven ability to lead cross-functional teams and influence at the executive level. · Exceptional facilitation, coaching, and communication skills. · Bachelor’s or Master’s degree in Hospitality, Organizational Development, or related field. The Offer: In return, you are rewarded by a compensation package that includes base salary, bonus potential, matching 401k, health benefits, On-Demand Pay, and great travel benefits. Most importantly: this is an opportunity to make a name for yourself at the world renowned Little Palm Island Resort & Spa.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their authentic selves. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we can all be successful based solely on our individual qualifications, experience, abilities, and job performance
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The Location: Little Palm Island Resort and Spa This is a unique and rare opportunity to join the team of the iconic
Little Palm Island Resort and Spa
in Little Torch Key, FL, with an award-winning boutique hotel company, Noble House Hotels and Resorts. Working at Little Palm Island redefines working in paradise. Little Palm is truly a hidden piece of paradise.
Situated on a private Island in the Florida Keys, Little Palm is accessible only from the shore station by our private ferry. With only 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean, with sunset views and fire pits for enjoying a nightcap.
For decades, guests have come to experience the exotic destination, award-winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere.
OUR CULTURE: Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all" and neither are our team members. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.
The Role: Director of Learning The
Director of Learning
is a Senior Strategic Leader responsible for shaping a culture of excellence, authenticity, and emotional connection across all guest and team member experiences. This role is central to embedding the service philosophies of
Forbes Travel Guide ,
Relais & Châteaux , and
Michelin Ratings , ensuring that every team member is empowered to deliver world-class, heartfelt service whilst espousing and living the culture of the resort.
Key Responsibilities to include: Strategic Learning Leadership Design and implement a holistic learning strategy that supports the organization’s luxury service vision. Integrate Forbes’ Five-Star service standards, Relais & Châteaux’s emphasis on local culture and humanity, and Michelin Keys’ focus on emotional resonance and authenticity into all learning programs. Partner with executive leadership to align learning initiatives with brand goals and guest experience metrics. Curriculum Development & Delivery Responsible for leading New Hire Orientation for all new team members Oversee the creation of bespoke training content, including onboarding, leadership development, and service excellence programs. Ensure all training reflects the nuances of luxury hospitality, including etiquette, storytelling, and anticipatory service. Leverage digital learning platforms and immersive experiences to enhance engagement and retention. Culture & Service Excellence Champion a culture of continuous improvement, curiosity, and emotional intelligence. Lead initiatives that reinforce the values of warmth, generosity, and cultural immersion. Facilitate executive-level workshops and retreats focused on leadership presence and guest-centric innovation. Quality Assurance & Standards Integration Conduct regular audits and service simulations to ensure alignment with Forbes, Relais & Châteaux, and Michelin standards. Collaborate with operational leaders to close service gaps and elevate performance. Prepare teams for external evaluations and recognition programs (e.g., Forbes inspections, Michelin Keys assessments). Talent Development & Succession Planning Develop internal train the trainer programs. Identify and nurture high-potential talent through mentorship, coaching, and career pathing. Develop internal certification programs aligned with global luxury benchmarks. Support diversity, equity, and inclusion through culturally intelligent learning practices. Requirements You've got this cover, if you have: • 8+ years in luxury hospitality learning & development, with at least 3 years in a senior leadership role. · Deep knowledge of Forbes Travel Guide, Relais & Châteaux, and Michelin Keys standards. · Proven ability to lead cross-functional teams and influence at the executive level. · Exceptional facilitation, coaching, and communication skills. · Bachelor’s or Master’s degree in Hospitality, Organizational Development, or related field. The Offer: In return, you are rewarded by a compensation package that includes base salary, bonus potential, matching 401k, health benefits, On-Demand Pay, and great travel benefits. Most importantly: this is an opportunity to make a name for yourself at the world renowned Little Palm Island Resort & Spa.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their authentic selves. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we can all be successful based solely on our individual qualifications, experience, abilities, and job performance
#J-18808-Ljbffr