BroadPath Healthcare Solutions
Patient Support Representative
BroadPath Healthcare Solutions, Tucson, Arizona, United States, 85718
Overview
BroadPath is hiring
Patient Support Representatives
to work from home! Patient Support Representatives are responsible for handling inbound and outbound calls, supporting patient access through scheduling, documentation, and coordination of care-related communications. This includes communicating with providers via phone, email, or through secure messaging within the clinical portal, as well as relaying information between provider and patient, such as medication requests or requests for specialty services.
Patient Support Representatives serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment management, referral coordination, and service delivery.
Responsibilities
Handle inbound and outbound calls to schedule, reschedule, and confirm appointments for patients
Review and check patient insurance eligibility
Process requests for referrals and prescription renewals, ensuring accurate documentation and timely communication with clinical teams
Ensure patient confidentiality with the handling of all patient health information and medical records
Communicate all progress and issues with the call center management team
Scan and import documents into patient charts
Perform other duties as assigned
Qualifications
High School Diploma or equivalent
1+ years of experience of prior customer service in a call center setting
1+ years of healthcare experience
1+ years of experience in a role requiring clear, positive, and cooperative verbal and written communication skills, as information will be entered into patient records
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Maintain approved high-speed internet connection
Preferred Qualifications:
Experience with scheduling appointments
Experience with electronic medical records (EMR) systems
Experience with the EPIC application
Solid understanding of medical terminology
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
BroadPath is an Equal Opportunity Employer
We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
BroadPath is hiring
Patient Support Representatives
to work from home! Patient Support Representatives are responsible for handling inbound and outbound calls, supporting patient access through scheduling, documentation, and coordination of care-related communications. This includes communicating with providers via phone, email, or through secure messaging within the clinical portal, as well as relaying information between provider and patient, such as medication requests or requests for specialty services.
Patient Support Representatives serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment management, referral coordination, and service delivery.
Responsibilities
Handle inbound and outbound calls to schedule, reschedule, and confirm appointments for patients
Review and check patient insurance eligibility
Process requests for referrals and prescription renewals, ensuring accurate documentation and timely communication with clinical teams
Ensure patient confidentiality with the handling of all patient health information and medical records
Communicate all progress and issues with the call center management team
Scan and import documents into patient charts
Perform other duties as assigned
Qualifications
High School Diploma or equivalent
1+ years of experience of prior customer service in a call center setting
1+ years of healthcare experience
1+ years of experience in a role requiring clear, positive, and cooperative verbal and written communication skills, as information will be entered into patient records
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Maintain approved high-speed internet connection
Preferred Qualifications:
Experience with scheduling appointments
Experience with electronic medical records (EMR) systems
Experience with the EPIC application
Solid understanding of medical terminology
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
BroadPath is an Equal Opportunity Employer
We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.