GHD
Join to apply for the
Relationship Manager
role at
GHD 2 weeks ago Be among the first 25 applicants Join to apply for the
Relationship Manager
role at
GHD Job Description
The importance of water to the health of our world can’t be overstated!
As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front. Job Description
The importance of water to the health of our world can’t be overstated!
As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front.
Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and inspire change for your community.
You’ll be able to apply our powerful global network of skills and decades of experience to build positive water outcomes that respect nature and nurture communities.
Who are we looking for?
In response to steady growth within our Water/Wastewater business, our Southeast Region Water group is looking to bring onboard a motivated
Relationship Manager
to oversee the expansion of GHD’s Water business in the
Metropolitan Washington, DC area . As a Client Relationship Manager, you will be leading GHD pursuits of traditional and collaborative delivery projects for public clients responsible for safe and reliable water resources (drinking water, wastewater, and stormwater).
Come plan and implement sales to specific, existing major accounts where growing relationships, identifying opportunities, and utilizing account management skills are critical. The role requires full knowledge of water and wastewater, along with a strong understanding of the client's objectives and challenges.
In an ever-changing world, it requires creativity and innovation to stay ahead.
We’re seeking the curious, those who are stimulated by fresh thinking and a desire to shape our communities in new, positive ways. As part of a truly global team, working on complex and rewarding projects, you'll be at the forefront of driving change.
See what the power of commitment can do for you.
Working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:
Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include municipal government water and wastewater agencies, and the like. Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation. Sell Customer Propositions: Use personal expertise to identify the complex standard services offered by the organization that meet the customer's needs. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price negotiation) that gain the customer's agreement. Promoting Customer Focus: Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships. Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Customer Relationship Management (CRM) Data: Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system, to ensure that the organization has quality data to enable effective customer retention and business development activities. Or ensure that team members maintain up-to-date CRM data, identifying and resolving issues. Sales Opportunities Creation: Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation. Operational Compliance: Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
What you will bring to the team:
Bachelor's or Master’s Degree in Civil or Environmental Engineering. Professional Engineer (PE) license 15 + years of experience in the water, wastewater process or conveyance infrastructure field. Strong client focus with at least 5 years serving municipal clients (Demonstrated experience in the Washington, DC Metropolitan area a plus) Strong business development, proposal preparation and marketing skills.
#GM-LI1
Take on some of the world’s toughest challenges - with everyone at GHD backing you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development, Consulting, and Engineering Industries Civil Engineering, Environmental Services, and Engineering Services Referrals increase your chances of interviewing at GHD by 2x Get notified about new Relationship Manager jobs in
Baltimore, MD . Annapolis, MD $129,000.00-$206,000.00 6 days ago Sr. Relationship Manager - PNC Private Bank
Towson, MD $129,000.00-$206,000.00 2 weeks ago Annapolis, MD $127,800.00-$183,655.00 3 weeks ago Baltimore, MD $71,500.00-$177,100.00 3 weeks ago Customer Success Account Manager (CSAM) Manager
Maryland, United States $130,900.00-$272,300.00 3 days ago Baltimore, MD $71,500.00-$177,100.00 3 weeks ago Relationship Manager I - Business Banking
Baltimore, MD $55,000.00-$75,000.00 9 hours ago Account Manager Insurance Personal Agent
Senior Relationship Manager - Business Credit
Account Executive - Field Based Sales (Nursing Education)
Dealer Relationship Manager - External Maryland- FIN
Senior Account Manager, Coronary - Baltimore, MD
Account Executive - Washington DC/ Virginia
Account Executive - Infusion Therapy Services
Hanover, MD $100,000.00-$140,000.00 1 week ago Mid-Market Account Executive (Restaurant Technology)
Baltimore, MD $100,000.00-$290,000.00 1 day ago Gambrills, MD $100,000.00-$120,000.00 1 month ago Baltimore, MD $49,500.00-$126,500.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Relationship Manager
role at
GHD 2 weeks ago Be among the first 25 applicants Join to apply for the
Relationship Manager
role at
GHD Job Description
The importance of water to the health of our world can’t be overstated!
As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front. Job Description
The importance of water to the health of our world can’t be overstated!
As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front.
Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and inspire change for your community.
You’ll be able to apply our powerful global network of skills and decades of experience to build positive water outcomes that respect nature and nurture communities.
Who are we looking for?
In response to steady growth within our Water/Wastewater business, our Southeast Region Water group is looking to bring onboard a motivated
Relationship Manager
to oversee the expansion of GHD’s Water business in the
Metropolitan Washington, DC area . As a Client Relationship Manager, you will be leading GHD pursuits of traditional and collaborative delivery projects for public clients responsible for safe and reliable water resources (drinking water, wastewater, and stormwater).
Come plan and implement sales to specific, existing major accounts where growing relationships, identifying opportunities, and utilizing account management skills are critical. The role requires full knowledge of water and wastewater, along with a strong understanding of the client's objectives and challenges.
In an ever-changing world, it requires creativity and innovation to stay ahead.
We’re seeking the curious, those who are stimulated by fresh thinking and a desire to shape our communities in new, positive ways. As part of a truly global team, working on complex and rewarding projects, you'll be at the forefront of driving change.
See what the power of commitment can do for you.
Working with an energetic and high performing team, this position offers a variety of duties and will see you involved in:
Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include municipal government water and wastewater agencies, and the like. Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation. Sell Customer Propositions: Use personal expertise to identify the complex standard services offered by the organization that meet the customer's needs. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price negotiation) that gain the customer's agreement. Promoting Customer Focus: Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships. Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Customer Relationship Management (CRM) Data: Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system, to ensure that the organization has quality data to enable effective customer retention and business development activities. Or ensure that team members maintain up-to-date CRM data, identifying and resolving issues. Sales Opportunities Creation: Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation. Operational Compliance: Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate. Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
What you will bring to the team:
Bachelor's or Master’s Degree in Civil or Environmental Engineering. Professional Engineer (PE) license 15 + years of experience in the water, wastewater process or conveyance infrastructure field. Strong client focus with at least 5 years serving municipal clients (Demonstrated experience in the Washington, DC Metropolitan area a plus) Strong business development, proposal preparation and marketing skills.
#GM-LI1
Take on some of the world’s toughest challenges - with everyone at GHD backing you every step of the way. We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development, Consulting, and Engineering Industries Civil Engineering, Environmental Services, and Engineering Services Referrals increase your chances of interviewing at GHD by 2x Get notified about new Relationship Manager jobs in
Baltimore, MD . Annapolis, MD $129,000.00-$206,000.00 6 days ago Sr. Relationship Manager - PNC Private Bank
Towson, MD $129,000.00-$206,000.00 2 weeks ago Annapolis, MD $127,800.00-$183,655.00 3 weeks ago Baltimore, MD $71,500.00-$177,100.00 3 weeks ago Customer Success Account Manager (CSAM) Manager
Maryland, United States $130,900.00-$272,300.00 3 days ago Baltimore, MD $71,500.00-$177,100.00 3 weeks ago Relationship Manager I - Business Banking
Baltimore, MD $55,000.00-$75,000.00 9 hours ago Account Manager Insurance Personal Agent
Senior Relationship Manager - Business Credit
Account Executive - Field Based Sales (Nursing Education)
Dealer Relationship Manager - External Maryland- FIN
Senior Account Manager, Coronary - Baltimore, MD
Account Executive - Washington DC/ Virginia
Account Executive - Infusion Therapy Services
Hanover, MD $100,000.00-$140,000.00 1 week ago Mid-Market Account Executive (Restaurant Technology)
Baltimore, MD $100,000.00-$290,000.00 1 day ago Gambrills, MD $100,000.00-$120,000.00 1 month ago Baltimore, MD $49,500.00-$126,500.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr