Salesforce Project Manager

Omega CRM is a Merkle & Dentsu company, a leader in developing Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships focused on innovation. We are seeking a Project Manager. Main duties: Support pre-sales activities for assigned accounts, including solution design, estimation, planning, and setting assumptions. Communicate client vision, objectives, and expectations to the project team. Assign and supervise team tasks, managing assignments, vacations, and absences during projects. Manage project progress to meet deadlines, scope, and budget. Handle change requests, informing all parties of schedule and budget impacts. Provide project progress updates to clients and the Customer Success Manager (CSM). Lead follow-up meetings and steering committees. Alert operations management of potential deviations and establish communication and risk mitigation plans. Monitor all project documentation, ensuring deliverables meet quality standards. Lead project demonstrations for clients. Resolve issues arising during project implementation. Maintain client relationships and pursue customer satisfaction. Ensure project objectives are achieved, evaluate project outcomes, and identify areas for improvement. Distribute customer satisfaction surveys post-project. Identify potential Up & Cross-Selling opportunities within accounts. Lead team retrospectives and internal process improvements. Participate in team development, training, and supervision to enhance skills. Experience needed: At least 5 years in project management roles. Over 3 years participating in end-to-end CRM implementations. Experience with agile methodologies (SCRUM, Jira, etc.). Intermediate to high level of English proficiency. What we offer: Permanent contract. Flexible schedule supporting work-life balance. Certification programs to enhance skills with official recognition from our partners. Remote work support. Flexible benefits (public transport tickets, meal vouchers, etc.). Health insurance. Our commitment to social responsibility through 'OMEGA in action'. Opportunities for professional growth and development. About us: Omega CRM, a Merkle company, specializes in accelerating the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI. As part of Merkle and dentsu, we form Spain’s largest Customer Experience Management agency, with over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications. We are leaders in the Salesforce ecosystem in Spain, serving industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer service, eCommerce, marketing, and analytics solutions. Our focus on client satisfaction (rating: 4.9/5) has earned us awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia. We believe in growth through people, guided by values of #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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