LexisNexis Risk Solutions
Senior Implementation Specialist
LexisNexis Risk Solutions, Alpharetta, Georgia, United States, 30239
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Senior Implementation Specialist
Apply locations: Alpharetta, GA; Florida; Georgia; Ohio; Texas Time type: Full time Posted on: Posted Yesterday Job requisition id: R96762 About the Business
LexisNexis Risk Solutions is the essential partner in risk assessment. Within our Insurance vertical, we provide solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to help evaluate and predict risk and improve operational efficiency. Our insurance risk solutions support data-driven decisions across the insurance policy lifecycle, reducing risk. Learn more at https://risk.lexisnexis.com/insurance. About the Team
This team manages system-to-system application delivery to clients, ensuring SLAs and KPIs are met or exceeded. They oversee project schedules, risks, scope, and budgets, and ensure operational teams and vendors understand client requirements. About the Role
The Senior Implementation Specialist is the primary technical resource for insurance carriers, involved in designing, developing, and integrating automated system-to-system product ordering applications. This customer-facing role focuses on ensuring quality, timeliness, and customer satisfaction for assigned clients and products. Applicants near Alpharetta, GA are expected to follow a hybrid schedule, working in-office three days a week (Wednesday and Thursday required). Applicants outside Alpharetta or in other states may be considered for remote work. Responsibilities
Manage daily interactions with multiple clients, ensuring internal teams understand project objectives, removing roadblocks, researching issues, managing priorities, and coordinating implementation plans. Proactively guide customers through their development lifecycle, sharing project and product knowledge and best practices for data use. Establish connectivity, configure systems, conduct workshops, and educate customers on data product outputs in XML or JSON. Be solution-oriented, making customer efforts seamless. Monitor results, communicate fluctuations proactively to leadership. Facilitate customer training and workshops for technical and business audiences, including C-suite. Understand the insurance industry, products, systems, and processes. Gather requirements, propose solutions, communicate progress, set expectations, and resolve issues. Represent LexisNexis confidently at meetings, conferences, and events. Some travel may be required. Requirements
Bachelor's degree in business, technology, or related field. Insurance industry or technical implementation experience is a plus. 5-8 years of customer or implementation management experience. Knowledge of XML, SOAP, Web Services, SFTP, JSON, or related technologies. Curious, proactive, and accountable. Leadership in product or process improvement initiatives. Ability to interpret technical specifications and communicate effectively. Customer management skills and experience creating presentations. Benefits
We offer comprehensive health benefits, retirement plans, wellness programs, insurance options, family benefits, spending accounts, and paid time off, including volunteer leave. Additional Information
We are committed to accessibility and fair hiring. Contact us for accommodations if needed. Beware of scams asking for money or personal info. Read our Candidate Privacy Policy. We are an equal opportunity employer, considering all qualified applicants without discrimination. #J-18808-Ljbffr
Apply locations: Alpharetta, GA; Florida; Georgia; Ohio; Texas Time type: Full time Posted on: Posted Yesterday Job requisition id: R96762 About the Business
LexisNexis Risk Solutions is the essential partner in risk assessment. Within our Insurance vertical, we provide solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to help evaluate and predict risk and improve operational efficiency. Our insurance risk solutions support data-driven decisions across the insurance policy lifecycle, reducing risk. Learn more at https://risk.lexisnexis.com/insurance. About the Team
This team manages system-to-system application delivery to clients, ensuring SLAs and KPIs are met or exceeded. They oversee project schedules, risks, scope, and budgets, and ensure operational teams and vendors understand client requirements. About the Role
The Senior Implementation Specialist is the primary technical resource for insurance carriers, involved in designing, developing, and integrating automated system-to-system product ordering applications. This customer-facing role focuses on ensuring quality, timeliness, and customer satisfaction for assigned clients and products. Applicants near Alpharetta, GA are expected to follow a hybrid schedule, working in-office three days a week (Wednesday and Thursday required). Applicants outside Alpharetta or in other states may be considered for remote work. Responsibilities
Manage daily interactions with multiple clients, ensuring internal teams understand project objectives, removing roadblocks, researching issues, managing priorities, and coordinating implementation plans. Proactively guide customers through their development lifecycle, sharing project and product knowledge and best practices for data use. Establish connectivity, configure systems, conduct workshops, and educate customers on data product outputs in XML or JSON. Be solution-oriented, making customer efforts seamless. Monitor results, communicate fluctuations proactively to leadership. Facilitate customer training and workshops for technical and business audiences, including C-suite. Understand the insurance industry, products, systems, and processes. Gather requirements, propose solutions, communicate progress, set expectations, and resolve issues. Represent LexisNexis confidently at meetings, conferences, and events. Some travel may be required. Requirements
Bachelor's degree in business, technology, or related field. Insurance industry or technical implementation experience is a plus. 5-8 years of customer or implementation management experience. Knowledge of XML, SOAP, Web Services, SFTP, JSON, or related technologies. Curious, proactive, and accountable. Leadership in product or process improvement initiatives. Ability to interpret technical specifications and communicate effectively. Customer management skills and experience creating presentations. Benefits
We offer comprehensive health benefits, retirement plans, wellness programs, insurance options, family benefits, spending accounts, and paid time off, including volunteer leave. Additional Information
We are committed to accessibility and fair hiring. Contact us for accommodations if needed. Beware of scams asking for money or personal info. Read our Candidate Privacy Policy. We are an equal opportunity employer, considering all qualified applicants without discrimination. #J-18808-Ljbffr