State of Florida
DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000227
State of Florida, Tallahassee, Florida, us, 32318
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DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000227
Date: Aug 5, 2025
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website . Requisition No:858007 Agency: Executive Office of the Governor Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000227 The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems. Core Technical Skills: Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Perform hardware upgrades and replacements. Manage user accounts and permissions. Manage software licensing and compliance. Maintain accurate inventory of hardware and software. Configure and support network printers. Troubleshooting and Problem Resolution: Diagnose and resolve complex hardware, software, and network issues. Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals. Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems. Troubleshoot hardware failures and perform repairs. Troubleshoot software installation and configuration issues. Support and Customer Service: Provide on-site and remote technical support to end-users. Respond to support requests via phone, email, and ticketing system. Receive and manage escalated tickets, ensuring timely resolution. Maintain a professional and courteous demeanor when interacting with end-users. Provide excellent customer service and ensure user satisfaction. Accurately document all support activities in the ticketing system. Knowledge Management and Improvement: Identify and document recurring issues and contribute to the development of permanent solutions. Create and maintain knowledge base articles and documentation for common issues and resolutions. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
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Date: Aug 5, 2025
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website . Requisition No:858007 Agency: Executive Office of the Governor Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000227 The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems. Core Technical Skills: Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Perform hardware upgrades and replacements. Manage user accounts and permissions. Manage software licensing and compliance. Maintain accurate inventory of hardware and software. Configure and support network printers. Troubleshooting and Problem Resolution: Diagnose and resolve complex hardware, software, and network issues. Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals. Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems. Troubleshoot hardware failures and perform repairs. Troubleshoot software installation and configuration issues. Support and Customer Service: Provide on-site and remote technical support to end-users. Respond to support requests via phone, email, and ticketing system. Receive and manage escalated tickets, ensuring timely resolution. Maintain a professional and courteous demeanor when interacting with end-users. Provide excellent customer service and ensure user satisfaction. Accurately document all support activities in the ticketing system. Knowledge Management and Improvement: Identify and document recurring issues and contribute to the development of permanent solutions. Create and maintain knowledge base articles and documentation for common issues and resolutions. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
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