Milestone Technologies
Join to apply for the
L1 Support Engineer
role at
Milestone Technologies, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
L1 Support Engineer
role at
Milestone Technologies, Inc. Level I - SUPPORT ENGINEER - MacOS & Windows
12 month W2 (only) Contract
On-site - Seattle, WA
70% MacOS experience required
The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.
What Youll Do
You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.
Responsibilities
Coordinate sending and receiving IT equipment via our vendors Troubleshoot and resolve software issues for Mac and PC Know when to escalate complex issues Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements Troubleshoot basic network issues (DNS, VPN, and WiFi)
Requirements:
Strong Apple support experience JAMF MDM experience Desire to learn new technologies and skills Ability to handle support tickets in line with SLAs
Bonus points:
Zoom Room configuration experience Experience supporting large meeting AV needs
Compensation
:
The estimated pay range for this position is USD $30.00/Hr - USD $35.00/Hr and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits
We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.
Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
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L1 Support Engineer
role at
Milestone Technologies, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
L1 Support Engineer
role at
Milestone Technologies, Inc. Level I - SUPPORT ENGINEER - MacOS & Windows
12 month W2 (only) Contract
On-site - Seattle, WA
70% MacOS experience required
The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.
What Youll Do
You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.
Responsibilities
Coordinate sending and receiving IT equipment via our vendors Troubleshoot and resolve software issues for Mac and PC Know when to escalate complex issues Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements Troubleshoot basic network issues (DNS, VPN, and WiFi)
Requirements:
Strong Apple support experience JAMF MDM experience Desire to learn new technologies and skills Ability to handle support tickets in line with SLAs
Bonus points:
Zoom Room configuration experience Experience supporting large meeting AV needs
Compensation
:
The estimated pay range for this position is USD $30.00/Hr - USD $35.00/Hr and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits
We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.
Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x Get notified about new Support Engineer jobs in
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Renton, WA $62,371.00-$90,439.00 2 weeks ago Seattle, WA $100,800.00-$133,920.00 5 days ago Federal Way, WA $46,900.00-$103,000.00 2 weeks ago Bellevue, WA $81,400.00-$182,000.00 2 weeks ago Technical Support Specialist - VOIP solutions
Bellevue, WA $55,000.00-$70,000.00 2 weeks ago Seattle, WA $120,000.00-$140,000.00 1 month ago Seattle, WA $81,400.00-$182,000.00 2 weeks ago Redmond, WA $46,900.00-$103,000.00 2 weeks ago Kirkland, WA $46,900.00-$103,000.00 17 hours ago Seattle, WA $75,000.00-$109,000.00 2 weeks ago Seattle, WA $123,000.00-$153,800.00 1 week ago Senior Technical Support Engineer, Infrastructure
Seattle, WA $75,000.00-$85,000.00 1 month ago Redmond, WA $60,000.00-$100,000.00 3 days ago Seattle, WA $90,000.00-$120,000.00 5 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr