Vital Records Control
Account Resolution Specialist (Collections)
Vital Records Control, Memphis, Tennessee, us, 37544
Account Resolution Specialist (Collections)
Join to apply for the
Account Resolution Specialist (Collections)
role at
Vital Records Control (VRC) Account Resolution Specialist (Collections)
3 days ago Be among the first 25 applicants Join to apply for the
Account Resolution Specialist (Collections)
role at
Vital Records Control (VRC) $16 - $21 PER HOUR + BENEFITS
Apply
Description
$16 - $21 PER HOUR + BENEFITS
Position Summary:
The Account Resolution Specialist is a position reporting directly to the Senior Account Resolution Specialist and will fill a critical role within the business to help improve the overall process of cash collections. This position is responsible for supporting their Area Vice President and the locations they are responsible for.
This includes helping to improve the Companys cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.
Responsibilities:
This position will be instrumental in assisting with the managing of AR Collections
and operations for approximately 40,000 customers and $200M+ revenue per annum. This
position is highly visible and requires the ability to prioritize, plan, and work cross
functionally with other departments.
Our ideal candidate is familiar with some accounting procedures and can manage daily financial
transactions end-to-end.
Some Additional Responsibilities Include
Monitor assigned portfolio of clients Become familiar with client billing guidelines in their respective portfolios Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails. Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance Attend monthly meetings with AVPs and DOOs regarding aging performance and problem accounts. Review policies and procedures and suggest improvements where appropriate Build and maintain strong relationships within and across departments and with internal and external customers Assist in the creation of productivity standards Research and resolves customer problems and complaints on billing, cash application and account issues Core Competencies
Technical Knowledge Working Experience
The preferred candidate will have a strong working knowledge of current collections
methodologies and/or strong customer service background. The
individual will also be familiar with interaction between accounting systems, operating systems,
and invoicing.
Requirements
Job Specific Competencies
Business Ethics Basic Experience
Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct: ability to demonstrate ethical behavior in diverse situations.
Skills Basic Experience
Experience modelling business processes Strong analytical and problem-solving skills Excellent communication, interpersonal and presentation skills Highly energetic self-starter with a focus on obtaining results. Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities. Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables. Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.
Education and Training
Roles at this level require a college degree or a minimum of 2 years of related professional experience
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
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Join to apply for the
Account Resolution Specialist (Collections)
role at
Vital Records Control (VRC) Account Resolution Specialist (Collections)
3 days ago Be among the first 25 applicants Join to apply for the
Account Resolution Specialist (Collections)
role at
Vital Records Control (VRC) $16 - $21 PER HOUR + BENEFITS
Apply
Description
$16 - $21 PER HOUR + BENEFITS
Position Summary:
The Account Resolution Specialist is a position reporting directly to the Senior Account Resolution Specialist and will fill a critical role within the business to help improve the overall process of cash collections. This position is responsible for supporting their Area Vice President and the locations they are responsible for.
This includes helping to improve the Companys cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.
Responsibilities:
This position will be instrumental in assisting with the managing of AR Collections
and operations for approximately 40,000 customers and $200M+ revenue per annum. This
position is highly visible and requires the ability to prioritize, plan, and work cross
functionally with other departments.
Our ideal candidate is familiar with some accounting procedures and can manage daily financial
transactions end-to-end.
Some Additional Responsibilities Include
Monitor assigned portfolio of clients Become familiar with client billing guidelines in their respective portfolios Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails. Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance Attend monthly meetings with AVPs and DOOs regarding aging performance and problem accounts. Review policies and procedures and suggest improvements where appropriate Build and maintain strong relationships within and across departments and with internal and external customers Assist in the creation of productivity standards Research and resolves customer problems and complaints on billing, cash application and account issues Core Competencies
Technical Knowledge Working Experience
The preferred candidate will have a strong working knowledge of current collections
methodologies and/or strong customer service background. The
individual will also be familiar with interaction between accounting systems, operating systems,
and invoicing.
Requirements
Job Specific Competencies
Business Ethics Basic Experience
Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct: ability to demonstrate ethical behavior in diverse situations.
Skills Basic Experience
Experience modelling business processes Strong analytical and problem-solving skills Excellent communication, interpersonal and presentation skills Highly energetic self-starter with a focus on obtaining results. Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities. Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables. Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.
Education and Training
Roles at this level require a college degree or a minimum of 2 years of related professional experience
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Information Services Referrals increase your chances of interviewing at Vital Records Control (VRC) by 2x Get notified about new Account Specialist jobs in
Memphis, TN . Memphis, TN $130,000.00-$180,000.00 6 days ago Account Manager - (OTE $120,000/year USD) - CXT Software
Memphis, TN $114,800.00-$183,600.00 1 month ago Memphis, TN $230,000.00-$290,000.00 1 month ago Memphis, TN $60,000.00-$120,000.00 3 days ago Account Manager: Memphis, TN (Future Vacancy)
Account Executive, Corporate Partnerships (53518)
Account Manager or Account Manager Associate - Memphis
Memphis, TN $40,000.00-$70,000.00 1 week ago Fuel Territory/Account Manager (Memphis, TN)
Memphis, TN $50,000.00-$55,000.00 3 months ago Account Manager - M. Holland (Polymer Distribution)
Memphis, TN $75,000.00-$125,000.00 3 weeks ago Memphis, TN $60,000.00-$90,000.00 3 months ago Associate Clinical Account Specialist (Memphis, TN) - Johnson & Johnson MedTech, Electrophysiology
Account Manager - Ring Power Utility Equipment (Kentucky & Tennessee Territory)
Account Receivable Manager/Director (Collections)
Memphis, TN $110,000.00-$120,000.00 3 days ago Account Executive (Bardy Diagnostics) Memphis Territory,
Memphis, TN $80,000.00-$110,000.00 2 weeks ago Wound Care Sales Account Executive (Memphis/Nashville)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr