Piper Companies
Technical Customer Support Representative
Piper Companies, Raleigh, North Carolina, United States, 27601
We are seeking a
Technical Customer Support Representative
to join a small, customer-focused team supporting a book retail platform during the holiday season. The ideal candidates will have prior experience in customer support, familiarity with helpdesk tools, and strong written communication skills. This is a contract position with a preference for candidates located in the
Raleigh-Durham (RDU)
area. While remote work is available, on-site training is required during the first week.
Responsibilities of the Customer Support Representative:
Assist customers with locating orders, navigating the website, and resolving billing inquiries Respond to support tickets using helpdesk tools such as FreshDesk Meet performance metrics including ticket resolution volume, response time, and customer satisfaction Maintain clear and professional written communication with customers Collaborate with internal teams to ensure timely and accurate support Qualifications of the Customer Support Representative:
Minimum 1 year of customer support experience (SaaS experience preferred) Familiarity with helpdesk/ticketing systems (e.g., FreshDesk) Strong attention to detail and written communication skills Ability to commit to a 3-month contract Must be available for on-site training during the first week Compensation of the Customer Support Representative:
Pay Rate: $20.00 - $22.00 per hour Cigna Health, Dental, Vision, and Sick leave as required by law Location: Hybrid (RDU preferred); remote with on-site training Employment Type: Contract Contract Duration: October 6, 2025 - January 30, 2026 Hours: 40 hours/week
Start Date: October 6, 2025
Keywords:
Customer Support, Helpdesk, FreshDesk, SaaS, Ticketing Systems, Remote Work, Seasonal Contract, Billing Support, Order Tracking, Written Communication, RDU
#LI-KI1 #LI-REMOTE
Technical Customer Support Representative
to join a small, customer-focused team supporting a book retail platform during the holiday season. The ideal candidates will have prior experience in customer support, familiarity with helpdesk tools, and strong written communication skills. This is a contract position with a preference for candidates located in the
Raleigh-Durham (RDU)
area. While remote work is available, on-site training is required during the first week.
Responsibilities of the Customer Support Representative:
Assist customers with locating orders, navigating the website, and resolving billing inquiries Respond to support tickets using helpdesk tools such as FreshDesk Meet performance metrics including ticket resolution volume, response time, and customer satisfaction Maintain clear and professional written communication with customers Collaborate with internal teams to ensure timely and accurate support Qualifications of the Customer Support Representative:
Minimum 1 year of customer support experience (SaaS experience preferred) Familiarity with helpdesk/ticketing systems (e.g., FreshDesk) Strong attention to detail and written communication skills Ability to commit to a 3-month contract Must be available for on-site training during the first week Compensation of the Customer Support Representative:
Pay Rate: $20.00 - $22.00 per hour Cigna Health, Dental, Vision, and Sick leave as required by law Location: Hybrid (RDU preferred); remote with on-site training Employment Type: Contract Contract Duration: October 6, 2025 - January 30, 2026 Hours: 40 hours/week
Start Date: October 6, 2025
Keywords:
Customer Support, Helpdesk, FreshDesk, SaaS, Ticketing Systems, Remote Work, Seasonal Contract, Billing Support, Order Tracking, Written Communication, RDU
#LI-KI1 #LI-REMOTE