Kaizen Lab Inc.
Server Assistant - Luke's 32 Nashville, TN
Kaizen Lab Inc., Nashville, Tennessee, United States, 37247
POSITION SUMMARY:
The Server Assistant (SA) is responsible for assisting servers in food & beverage service of all tables in a high volume, live entertainment, restaurant, and bar setting. SAs will continuously assist the Restaurant Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. Duties include exceptional service to every guest in a professional manner. Transport materials/supplies and assist the Restaurant Server with beverage and food service in all areas, as well as maintain the cleanliness of all work areas and equipment. *This is a tipped position with a standard hourly pay rate of $12.00 per hour. The pay-range of $30-$35 per hour is the combined hourly wage with an average of tip out per hour for current Server Assistants.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: - Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.- Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards. - All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures - Prepare restaurant tables with special attention to sanitation and set-up - Assure tabletops and chairs are sanitized as well as floor area around them - Understand and read a food or beverage order. - Ensure food is served in accordance with safety standards (e.g., proper temperature) - Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest. - Must say the name of food and beverages delivered to guests. - Carry dishes from bars and tables to kitchen dish area - Maintain a good rapport with the FOH & BOH management teams - Inform management of any complaint, comments, or incidents - Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form - Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner - Maintain line of sight/atmosphere control by circulating through your work areas throughout shift - Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift - Keep service station and service equipment storage organized - Ensure daily/nightly/weekly and opening/running/closing duties are completed - Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles. - Observe and anticipate guest - Adhere to all departmental appearance and uniform standards while always maintaining professionalism - Will follow all company and department policies and procedures, practices, and guidelines. - Performs other job-related duties as assigned IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE SERVER ASSISTANT WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES: - Accountability - Adherence to Policy - Appearance -Attitude -Dependability -Development - Guest satisfaction -Job skills knowledge -Judgment -Productivity -Punctuality -Quality of work -Teamwork - Working relationships -Written and Verbal communication WORKING KNOWLEDGE /EDUCATION/REQUIREMENTS: - High School Diploma or equivalent required - Proof of eligibility to work in the United States - Must be 18+ years of age - Ability to access and operate business applications for communication with fellow team members (i.e. email, chat/text messaging) - Adhere to and enforce company, local, state, and government specific regulations. - Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times. - Ability to stand and exert well-paced mobility for the duration of a scheduled shift - Must be able to lift up to 25 pounds and/or move objects up to 50 pounds - Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures. - Work may be performed in small areas with a 3 ft. access. - Schedule could exceed 30 hours per week and may include overtime when approved by management - Work varied shifts to include days, nights, weekends, and holidays - Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment. TC Restaurant Group is an Equal Opportunity Employer. #J-18808-Ljbffr
The Server Assistant (SA) is responsible for assisting servers in food & beverage service of all tables in a high volume, live entertainment, restaurant, and bar setting. SAs will continuously assist the Restaurant Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. Duties include exceptional service to every guest in a professional manner. Transport materials/supplies and assist the Restaurant Server with beverage and food service in all areas, as well as maintain the cleanliness of all work areas and equipment. *This is a tipped position with a standard hourly pay rate of $12.00 per hour. The pay-range of $30-$35 per hour is the combined hourly wage with an average of tip out per hour for current Server Assistants.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: - Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.- Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards. - All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures - Prepare restaurant tables with special attention to sanitation and set-up - Assure tabletops and chairs are sanitized as well as floor area around them - Understand and read a food or beverage order. - Ensure food is served in accordance with safety standards (e.g., proper temperature) - Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest. - Must say the name of food and beverages delivered to guests. - Carry dishes from bars and tables to kitchen dish area - Maintain a good rapport with the FOH & BOH management teams - Inform management of any complaint, comments, or incidents - Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form - Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner - Maintain line of sight/atmosphere control by circulating through your work areas throughout shift - Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift - Keep service station and service equipment storage organized - Ensure daily/nightly/weekly and opening/running/closing duties are completed - Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles. - Observe and anticipate guest - Adhere to all departmental appearance and uniform standards while always maintaining professionalism - Will follow all company and department policies and procedures, practices, and guidelines. - Performs other job-related duties as assigned IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE SERVER ASSISTANT WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES: - Accountability - Adherence to Policy - Appearance -Attitude -Dependability -Development - Guest satisfaction -Job skills knowledge -Judgment -Productivity -Punctuality -Quality of work -Teamwork - Working relationships -Written and Verbal communication WORKING KNOWLEDGE /EDUCATION/REQUIREMENTS: - High School Diploma or equivalent required - Proof of eligibility to work in the United States - Must be 18+ years of age - Ability to access and operate business applications for communication with fellow team members (i.e. email, chat/text messaging) - Adhere to and enforce company, local, state, and government specific regulations. - Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times. - Ability to stand and exert well-paced mobility for the duration of a scheduled shift - Must be able to lift up to 25 pounds and/or move objects up to 50 pounds - Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures. - Work may be performed in small areas with a 3 ft. access. - Schedule could exceed 30 hours per week and may include overtime when approved by management - Work varied shifts to include days, nights, weekends, and holidays - Ability to be exposed to day life/nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment. TC Restaurant Group is an Equal Opportunity Employer. #J-18808-Ljbffr