Virginia Department of Human Resource Management
Supervisor, Patient Friendly Access - Musculoskeletal Scheduling Pod
Virginia Department of Human Resource Management, Charlottesville, Virginia, United States, 22902
Supervisor, Patient Friendly Access - Musculoskeletal Scheduling Pod
This patient focused supervisory role is accountable for the day to day operations included in the Access initiative. This dynamic individual will be responsible for team building, issue resolution, quality assurance training, and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues. Responsibilities include: Provides day-to-day supervision of Access staff to promote an optimal patient experience, customer service, and availability of medical services. Investigates, documents, and resolves or refers problems and conflicts using the appropriate help chain. Advocates for patients and families while coordinating multi-visit scheduling appointments. Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System. Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff. Maintains a positive and professional work environment conducive to professional development. In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $49,420.80 - $79,081.60 Annual Minimum Requirements: Education: High School Graduate or Equivalent required. Associate's Degree Preferred. Experience: 3 years relevant experience Licensure: None required. Physical Demands: Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.
This patient focused supervisory role is accountable for the day to day operations included in the Access initiative. This dynamic individual will be responsible for team building, issue resolution, quality assurance training, and ensuring exceptional customer service both within and outside the Health System related to the Access experience. Reviews and takes ownership of any escalated or complex issues. Responsibilities include: Provides day-to-day supervision of Access staff to promote an optimal patient experience, customer service, and availability of medical services. Investigates, documents, and resolves or refers problems and conflicts using the appropriate help chain. Advocates for patients and families while coordinating multi-visit scheduling appointments. Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System. Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff. Maintains a positive and professional work environment conducive to professional development. In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $49,420.80 - $79,081.60 Annual Minimum Requirements: Education: High School Graduate or Equivalent required. Associate's Degree Preferred. Experience: 3 years relevant experience Licensure: None required. Physical Demands: Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.