American Water Works
Manager, Operations Services
Kentucky American Water is currently seeking a Manager, Operations Services to lead a range of services supporting operational service delivery, and implement practical, targeted solutions for business and operations improvement opportunities. Primary Role
In partnership with operations leaders, key stakeholders, vendors and cross-functional teams, the Manager, Operations Services will lead a range of services supporting operational service delivery, and implement practical, targeted solutions for business and operations improvement opportunities. Key Accountabilities
Key accountabilities will vary depending on the particular needs of the assigned operating subsidiary, but would include all or some of: Operational Project / Program Management State-Owned Customer Support/Advocacy Services Operational Systems Support Operational Training Support Business Development Knowledge/Skills
Core professional competence in Service Delivery and project management within a related field Knowledge of contract administration Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines Business acumen and judgment; knowledge of company procedures, policies and operations; knowledge of Change Management methodologies and techniques Excellent written and verbal communication skills Effective people management skills Effective interpersonal skills Strong project management skills Leadership presence Ability to be both visionary and strategic in thinking, as well as tactical in executing training strategies Financial analysis skill, including budget management, business modeling, and project cost benefit analysis forecasting and tracking Experience/Education
Bachelor's degree in engineering, business, or related field 10 years' experience in utility operations, customer service, or project management roles 3-5 years' experience in a team lead or supervisory role Water / Wastewater experience preferred Travel Requirements
Up to 20%, as required Work Environment
Primarily indoor office environment Competencies
Decision Quality Develops Talent Drives Engagement Plans, Aligns, & Directs Prioritizes & Role Models Safety Self-Awareness
Kentucky American Water is currently seeking a Manager, Operations Services to lead a range of services supporting operational service delivery, and implement practical, targeted solutions for business and operations improvement opportunities. Primary Role
In partnership with operations leaders, key stakeholders, vendors and cross-functional teams, the Manager, Operations Services will lead a range of services supporting operational service delivery, and implement practical, targeted solutions for business and operations improvement opportunities. Key Accountabilities
Key accountabilities will vary depending on the particular needs of the assigned operating subsidiary, but would include all or some of: Operational Project / Program Management State-Owned Customer Support/Advocacy Services Operational Systems Support Operational Training Support Business Development Knowledge/Skills
Core professional competence in Service Delivery and project management within a related field Knowledge of contract administration Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines Business acumen and judgment; knowledge of company procedures, policies and operations; knowledge of Change Management methodologies and techniques Excellent written and verbal communication skills Effective people management skills Effective interpersonal skills Strong project management skills Leadership presence Ability to be both visionary and strategic in thinking, as well as tactical in executing training strategies Financial analysis skill, including budget management, business modeling, and project cost benefit analysis forecasting and tracking Experience/Education
Bachelor's degree in engineering, business, or related field 10 years' experience in utility operations, customer service, or project management roles 3-5 years' experience in a team lead or supervisory role Water / Wastewater experience preferred Travel Requirements
Up to 20%, as required Work Environment
Primarily indoor office environment Competencies
Decision Quality Develops Talent Drives Engagement Plans, Aligns, & Directs Prioritizes & Role Models Safety Self-Awareness