RAMP
About RampAt Ramp, we're rebuilding how modern finance teams function in the age of AI. We believe AI isn't just the next big wave. It's the new foundation for how business gets done. We're investing in that future - and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. But we're not just building features powered by AI. We're building a platform where it's agents who chase receipts, close books, flag risks, and surface insights. That way, teams can reclaim their time and reinvest in what actually matters.More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.Ramp's investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.About the RoleRamp is seeking a dynamic, technically inclined operator to help us develop the most effective knowledge management systems and practices in the tech industry. Ramp believes that to amplify the power of AI internally and for our customers, we need to build a robust system for the creation, upkeep, and evolution of knowledge about our products, operations, and go-to-market strategies. You will combine powerful AI systems and streamlined, effective operational processes to ensure that the bar for quality and accuracy of our company's written information is world-class. As a member of the Product Operations team, you will collaborate closely with Product Managers, other Product Operators, Product Marketing, Customer Support, and Learning & Development to ensure that our knowledge operations and systems keep up even as Ramp remains one of the highest velocity software companies in the world, shipping hundreds of new features every year. Your role will be instrumental in proactively identifying content gaps, optimizing searchability, and ensuring consistency across all documentationWhat You'll DoOwn Knowledge Management at Ramp, ensuring salespeople can correctly pitch the product, success managers can better design the perfect Ramp configuration with a new customer, and support specialists can accurately unblock a customer with an urgent questionOwn the critical inputs to our AI products and tooling - ensure that our increasingly prolific customer and operator-facing AI-systems are impressively accurate and easy to developDesign systems and processes that organize and surface product knowledge throughout the company, and AI systems that scan knowledge sources to spot and remediate conflicts or errorsOwn our product knowledge tooling stack - build and upkeep centralized knowledge repositories, establish taxonomy, metadata, version-control, and governance standards. Conduct audits of existing content, capture institutional and engineered knowledge, and continually improve the toolsEvangelize knowledge management best practices to internal teams, building tools and generating new informationDefine KPIs (adoption, search effectiveness, usage metrics) and hold teams accountable to the high bar you want Ramp to achieveBring in the evolving best practices for this space as the world continues to rapidly changeWhat You NeedMinimum 3 years of experienceExperience delivering projects around system architecture, design thinking, or operational analyticsCross-functional know-how with experience managing large-scale projects that span many teamsExtensive experience building new operational processes from start to finish with measurable resultsAbility to work in undefined spaces and think from first principlesStrong investigative and critical thinking skillsEffective and clear communicator with solid technical writing skillsDeep user of modern AI systems to execute on processes, solve problems, and more[Preferred] Academic or professional experience with information systems/library science, knowledge management, or operations researchNice to HavesExperience with RetoolTechnical programming experience (Python, Java, React)About Our TeamsSpend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spendIntelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisionsBill Payments owns our invoice management, accounts payable, and B2B payment capabilitiesRisk owns our underwriting and financial products that determine which businesses to approve and how to manage riskGrowth owns onboarding, activation and retention products to help our customers be successful on the Ramp platformAccounting owns creating intelligence in our accounting platform, saving finance teams time and moneyMobile owns our mobile app development and mobile strategyTravel owns new capabilities for bookings and expense automation throughout a trip*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 3 days/week*Benefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SFPet insuranceReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Ramp Applicant Privacy Notice