PIH Health
Desktop Support Analyst - Senior
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Tracking Code
24976-977
Category
Technical
This position is 100% onsite. The Desktop support analyst - Senior role is the first point of contact for internal customers facing technical issues. This role
assists
users who contact the Service Desk with incidents and service requests related to IT support, systems, hardware, software; also supports
a variety
of other requests.
In addition, the role is expected to directly fulfill service requests, including but not limited to provisioning access, installing software and services, and resolve incidents.
The Desktop support analyst
utilizes
the existing knowledge base documentation wherever possible and conducts
additional
research. This role evaluates the accuracy of existing runbooks, suggests corrections as needed,
identifies
knowledge gaps, and provides
additional
documentation whenever possible. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit
PIHHealth.org
or follow us on
Facebook
,
Twitter
, or
Instagram
. Required Skills
Experience with providing desktop support in a healthcare clinic environment for all system users.
Has the ability to delegate, as necessary, to other Support Analysts.
Ability to think fast and respond graciously in the face of technical problems.
Working knowledge of PC hardware, including laptops,
desktops
and printers.
Ability to work independently and manage projects with little supervision.
Demonstrate strong problem-solving skills and sound judgment.
Ability to communicate well both verbally and in writing.
Foster culture of security awareness.
Required Experience
Required: 7 to 10 years of experience
in a desktop support role
Associate's degree in Computer Science
, Information Technology, or a related field, or
7 to 10 years of
equivalent work experience
will be accepted in lieu of the required degree or diploma.
Experience
assisting
users and employees with information technology issues.
Designs network solutions including security issues and related IT issues.
Preferred: Ability to stay up to date with latest technology trends
Minimum Salary
$33.35
Maximum Salary
$55.02
Message
Share
Tracking Code
24976-977
Category
Technical
This position is 100% onsite. The Desktop support analyst - Senior role is the first point of contact for internal customers facing technical issues. This role
assists
users who contact the Service Desk with incidents and service requests related to IT support, systems, hardware, software; also supports
a variety
of other requests.
In addition, the role is expected to directly fulfill service requests, including but not limited to provisioning access, installing software and services, and resolve incidents.
The Desktop support analyst
utilizes
the existing knowledge base documentation wherever possible and conducts
additional
research. This role evaluates the accuracy of existing runbooks, suggests corrections as needed,
identifies
knowledge gaps, and provides
additional
documentation whenever possible. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit
PIHHealth.org
or follow us on
,
, or
. Required Skills
Experience with providing desktop support in a healthcare clinic environment for all system users.
Has the ability to delegate, as necessary, to other Support Analysts.
Ability to think fast and respond graciously in the face of technical problems.
Working knowledge of PC hardware, including laptops,
desktops
and printers.
Ability to work independently and manage projects with little supervision.
Demonstrate strong problem-solving skills and sound judgment.
Ability to communicate well both verbally and in writing.
Foster culture of security awareness.
Required Experience
Required: 7 to 10 years of experience
in a desktop support role
Associate's degree in Computer Science
, Information Technology, or a related field, or
7 to 10 years of
equivalent work experience
will be accepted in lieu of the required degree or diploma.
Experience
assisting
users and employees with information technology issues.
Designs network solutions including security issues and related IT issues.
Preferred: Ability to stay up to date with latest technology trends
Minimum Salary
$33.35
Maximum Salary
$55.02