M&T Bank
Branch Customer Experience Specialist
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Primary responsibilities include: Adhering to established customer service standards and providing a differentiated experience by understanding customer needs and delivering solutions. Educating customers through demonstrations; identifying self-service opportunities. Engaging in lobby management, meeting and greeting customers, and addressing their immediate needs. Accurately balancing and processing customer transactions following bank policy. Taking ownership of escalated account services issues until resolution. Transitioning identified sales opportunities and introducing customers to appropriate banking partners. Completing branch-related operational activities. Processing customer/account maintenance accurately. Completing AML/BSA/KYC related activities. Adhering to compliance/operational risk controls. Promoting an environment that supports belonging and reflects the M&T Bank brand. Maintaining M&T internal control standards. Completing other related duties as assigned. The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Managerial/Supervisory responsibilities: Not applicable. Education and Experience Required: High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skills Proven interpersonal skills Proven ability to demonstrate exceptional customer service Well-organized Proven time management skills Proven prioritization skills Proficient with internet user-level technology Education and Experience Preferred: Bilingual based on branch needs Physical Requirements: Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs
30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.34 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Primary responsibilities include: Adhering to established customer service standards and providing a differentiated experience by understanding customer needs and delivering solutions. Educating customers through demonstrations; identifying self-service opportunities. Engaging in lobby management, meeting and greeting customers, and addressing their immediate needs. Accurately balancing and processing customer transactions following bank policy. Taking ownership of escalated account services issues until resolution. Transitioning identified sales opportunities and introducing customers to appropriate banking partners. Completing branch-related operational activities. Processing customer/account maintenance accurately. Completing AML/BSA/KYC related activities. Adhering to compliance/operational risk controls. Promoting an environment that supports belonging and reflects the M&T Bank brand. Maintaining M&T internal control standards. Completing other related duties as assigned. The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Managerial/Supervisory responsibilities: Not applicable. Education and Experience Required: High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience Proven verbal communication skills Proven interpersonal skills Proven ability to demonstrate exceptional customer service Well-organized Proven time management skills Proven prioritization skills Proficient with internet user-level technology Education and Experience Preferred: Bilingual based on branch needs Physical Requirements: Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs
30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.34 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.