Johnson Brothers
Customer Service Representative, Day Shift (Entry Level, M-F) - Kapolei, HI
Johnson Brothers, Kapolei, Hawaii, United States, 96707
Customer Service Representative
Johnson Brothers of Hawaii has been operating for the past 34 years on the island providing quality products and services. We are seeking an individual with outstanding communication skills to join our Customer Service team at our Kapolei office. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus. The expected pay range for this role is $17.50/hr - $19.00/hr. Actual placement within range will be contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity, union status (where applicable) and alignment with market data. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave. Job Description
Provide excellent service and support to our customers and internal teams Timely responses to customer inquiries regarding their account Build and maintain customer and sales relationships Ensure proper pricing levels for specific customers are entered timely and accurately Assist customers and sales staff with new account set up and troubleshooting Work with sales support teams to issue product samples Act as a liaison for our National Chain accounts Back up receptionist on a rotating schedule and as necessary Communicate with sales and operations for account reconciliation assistance Offer product guidance and knowledge when necessary Maintain our database using our proprietary software also used by our customers AR duties - researching and resolving invoice discrepancies Run and distribute daily reports You Will Need To Have:
2+ years of accounting and customer service experience and/or a 2 year college degree Excellent communication skills both internally and externally and at all levels A passion for learning and growing with us Proven ability to work independently and is reliable Attention to detail is critical, accuracy is a must Ability to find ways to increase efficiency Effective problem-solving skills when encountering new and unique challenges Computer and Application Skills:
Excellent skills with the entire MS Office Suite AS400 experience is preferred What You Can Expect:
Competitive benefits package to full-time employees 401K plan with a company match Comprehensive health insurance options Dental and vision benefits Company paid life insurance and long-term disability PTO, paid holidays and maternity/parental leave Equal Opportunity Employer
Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
Johnson Brothers of Hawaii has been operating for the past 34 years on the island providing quality products and services. We are seeking an individual with outstanding communication skills to join our Customer Service team at our Kapolei office. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus. The expected pay range for this role is $17.50/hr - $19.00/hr. Actual placement within range will be contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity, union status (where applicable) and alignment with market data. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave. Job Description
Provide excellent service and support to our customers and internal teams Timely responses to customer inquiries regarding their account Build and maintain customer and sales relationships Ensure proper pricing levels for specific customers are entered timely and accurately Assist customers and sales staff with new account set up and troubleshooting Work with sales support teams to issue product samples Act as a liaison for our National Chain accounts Back up receptionist on a rotating schedule and as necessary Communicate with sales and operations for account reconciliation assistance Offer product guidance and knowledge when necessary Maintain our database using our proprietary software also used by our customers AR duties - researching and resolving invoice discrepancies Run and distribute daily reports You Will Need To Have:
2+ years of accounting and customer service experience and/or a 2 year college degree Excellent communication skills both internally and externally and at all levels A passion for learning and growing with us Proven ability to work independently and is reliable Attention to detail is critical, accuracy is a must Ability to find ways to increase efficiency Effective problem-solving skills when encountering new and unique challenges Computer and Application Skills:
Excellent skills with the entire MS Office Suite AS400 experience is preferred What You Can Expect:
Competitive benefits package to full-time employees 401K plan with a company match Comprehensive health insurance options Dental and vision benefits Company paid life insurance and long-term disability PTO, paid holidays and maternity/parental leave Equal Opportunity Employer
Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.