NextEra Energy
Associate Customer Account Specialist
FPL Energy Services (FPLES) operates 7 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, HVAC and fiber. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world's largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today! Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist with the FPLES team, you will be responsible for assisting customers with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request. You will review customer accounts and transactions while resolving customer concerns. The role will also involve communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily. Under direct supervision: Researches and resolves sensitive customer requests and complaints Ensures timely report of outages Performs general account maintenance and billing adjustments Performs rate analysis Performs other job-related duties as assigned Required Qualifications: High School Grad / GED Experience: 2+ years Preferred Qualifications: Six Sigma Yellow Belt Certified NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Employee Group: Non Exempt Employee Type: Full Time Job Category: Customer Service Organization: FPL Energy Services, Inc Relocation Provided: No NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.
FPL Energy Services (FPLES) operates 7 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, HVAC and fiber. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world's largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today! Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success. As an Associate Account Specialist with the FPLES team, you will be responsible for assisting customers with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request. You will review customer accounts and transactions while resolving customer concerns. The role will also involve communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily. Under direct supervision: Researches and resolves sensitive customer requests and complaints Ensures timely report of outages Performs general account maintenance and billing adjustments Performs rate analysis Performs other job-related duties as assigned Required Qualifications: High School Grad / GED Experience: 2+ years Preferred Qualifications: Six Sigma Yellow Belt Certified NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Employee Group: Non Exempt Employee Type: Full Time Job Category: Customer Service Organization: FPL Energy Services, Inc Relocation Provided: No NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.