BlueCross BlueShield of South Carolina
EDI Operations Manager - Palmetto GBA
BlueCross BlueShield of South Carolina, Columbia, South Carolina, United States, 29204
Position Purpose
Manages staff performing EDI technical support functions. Ensures timely and cost effective processing of all EDI products and services. Assists in the development and acquisition of new business. Supports divisional goals and monitors departmental results to assist in meeting those goals. What You Will Do: Provides managerial, technical, and administrative direction to staff and other associates interacting with the department in the technical support, customer service and products delivered by department to customers for all applicable contracts. Ensures timely, cost effective processing of all orders for EDI products and services as well as effective distribution of all EDI products, documentation, and notifications. Assists in development and acquisition of new business and continually improves EDI support strategies relevant to the user community while maintaining compliance with all regulations. Coordinates with upper management and intradepartmental management to provide direction and consulting to EDI customers including software vendors. Provides input and assistance toward the professional development of the EDI staff including performance plans and career path development. Participates in and promotes total quality management initiatives. Interacts regularly with other areas for planning, training, report monitoring, and management purposes. To Qualify For This Position, You'll Need: Required Education: Bachelor's degree in a job related field (no degree equivalency for Celerian Group) Required Work Experience: 6 years of applicable EDI experience including either 2 years of technical support area management or supervisory experience OR 2 years of equivalent military experience in grade E4 of above. Required Skills and Abilities: Demonstrated ability to effectively lead a technical support area, including the ability to analyze and resolve technical systems problems. Comprehensive knowledge of relevant EDI software and tools used by the company/contract. Project management expertise and advanced technical support skills involving customers at all technical levels. Excellent negotiation, presentation, organizational, judgment, customer service, and both verbal and written communication skills. Excellent spelling, punctuation, and grammar skills. Basic business math skills. Advanced understanding of data analysis concepts. Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft Office. We Prefer That You Have: Experience managing a call center Work Environment:
Typical office environment. Some in-town and out-of-town travel required.
Manages staff performing EDI technical support functions. Ensures timely and cost effective processing of all EDI products and services. Assists in the development and acquisition of new business. Supports divisional goals and monitors departmental results to assist in meeting those goals. What You Will Do: Provides managerial, technical, and administrative direction to staff and other associates interacting with the department in the technical support, customer service and products delivered by department to customers for all applicable contracts. Ensures timely, cost effective processing of all orders for EDI products and services as well as effective distribution of all EDI products, documentation, and notifications. Assists in development and acquisition of new business and continually improves EDI support strategies relevant to the user community while maintaining compliance with all regulations. Coordinates with upper management and intradepartmental management to provide direction and consulting to EDI customers including software vendors. Provides input and assistance toward the professional development of the EDI staff including performance plans and career path development. Participates in and promotes total quality management initiatives. Interacts regularly with other areas for planning, training, report monitoring, and management purposes. To Qualify For This Position, You'll Need: Required Education: Bachelor's degree in a job related field (no degree equivalency for Celerian Group) Required Work Experience: 6 years of applicable EDI experience including either 2 years of technical support area management or supervisory experience OR 2 years of equivalent military experience in grade E4 of above. Required Skills and Abilities: Demonstrated ability to effectively lead a technical support area, including the ability to analyze and resolve technical systems problems. Comprehensive knowledge of relevant EDI software and tools used by the company/contract. Project management expertise and advanced technical support skills involving customers at all technical levels. Excellent negotiation, presentation, organizational, judgment, customer service, and both verbal and written communication skills. Excellent spelling, punctuation, and grammar skills. Basic business math skills. Advanced understanding of data analysis concepts. Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft Office. We Prefer That You Have: Experience managing a call center Work Environment:
Typical office environment. Some in-town and out-of-town travel required.