YMCA of Greater Boston
Accounts Receivable Specialist
The YMCA of Greater Boston is seeking a dedicated and detail-oriented Accounts Receivable (AR) Specialist to join our team. In this role, you will be responsible for managing collections for memberships with declined or past-due payments. Your primary duties will include making phone calls, sending emails, utilizing automated payment reminders, and processing transactions to resolve payment issues and ensure accounts are brought up to date. Key Responsibilities
Collections Management: Monitor accounts with declined or past-due payments for YMCA membership accounts. Make outbound phone calls and send follow-up communications to members regarding overdue payments. Negotiate payment arrangements with members and provide clear instructions for payment resolution. Ensure timely follow-up and resolution of outstanding balances to maintain the financial health of the YMCA. Transaction Processing: Accurately process payments and post them to the appropriate accounts. Ensure all payment transactions are recorded and reconciled in the system. Assist members with payment inquiries, including self-service options via the YMCA's online community portal and resolve any discrepancies in their accounts. Offer flexible payment plans for easier transactions. Customer Service & Communication: Provide excellent customer service by maintaining a positive, professional, and empathetic tone with all interactions. Collaborate with other YMCA departments to ensure accurate membership records and billing information. Maintain clear and professional communication with members via phone, email, SMS, and other channels as applicable. Reporting & Documentation: Generate, review and share regular reports on outstanding balances, payment collections, and aging accounts. Document all interactions, agreements, and payment transactions in the member's account records. Use integrated collections and CRM software to streamline account updates and tracking efforts. Skills, Knowledge & Expertise
High school diploma or equivalent required; associate or bachelor's degree in accounting, finance, or a related field preferred. Previous experience in accounts receivable, collections, or customer service is preferred. Strong communication skills, both verbal and written, with the ability to handle sensitive conversations with tact and professionalism. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM systems. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team to achieve departmental goals. Knowledge of YMCA membership structures and payment systems is a plus. Additional Skills: A customer-first attitude with a focus on maintaining a positive relationship with members. Strong problem-solving and conflict resolution skills. Ability to manage a high volume of tasks and maintain accuracy under pressure. About YMCA of Greater Boston
The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status. Our Hiring Process: Stage 1: Applied Stage 2: Supervisor Left Voicemail/Email for Candidate Stage 3: BKG CHK - Cleared Stage 4: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
The YMCA of Greater Boston is seeking a dedicated and detail-oriented Accounts Receivable (AR) Specialist to join our team. In this role, you will be responsible for managing collections for memberships with declined or past-due payments. Your primary duties will include making phone calls, sending emails, utilizing automated payment reminders, and processing transactions to resolve payment issues and ensure accounts are brought up to date. Key Responsibilities
Collections Management: Monitor accounts with declined or past-due payments for YMCA membership accounts. Make outbound phone calls and send follow-up communications to members regarding overdue payments. Negotiate payment arrangements with members and provide clear instructions for payment resolution. Ensure timely follow-up and resolution of outstanding balances to maintain the financial health of the YMCA. Transaction Processing: Accurately process payments and post them to the appropriate accounts. Ensure all payment transactions are recorded and reconciled in the system. Assist members with payment inquiries, including self-service options via the YMCA's online community portal and resolve any discrepancies in their accounts. Offer flexible payment plans for easier transactions. Customer Service & Communication: Provide excellent customer service by maintaining a positive, professional, and empathetic tone with all interactions. Collaborate with other YMCA departments to ensure accurate membership records and billing information. Maintain clear and professional communication with members via phone, email, SMS, and other channels as applicable. Reporting & Documentation: Generate, review and share regular reports on outstanding balances, payment collections, and aging accounts. Document all interactions, agreements, and payment transactions in the member's account records. Use integrated collections and CRM software to streamline account updates and tracking efforts. Skills, Knowledge & Expertise
High school diploma or equivalent required; associate or bachelor's degree in accounting, finance, or a related field preferred. Previous experience in accounts receivable, collections, or customer service is preferred. Strong communication skills, both verbal and written, with the ability to handle sensitive conversations with tact and professionalism. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM systems. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team to achieve departmental goals. Knowledge of YMCA membership structures and payment systems is a plus. Additional Skills: A customer-first attitude with a focus on maintaining a positive relationship with members. Strong problem-solving and conflict resolution skills. Ability to manage a high volume of tasks and maintain accuracy under pressure. About YMCA of Greater Boston
The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status. Our Hiring Process: Stage 1: Applied Stage 2: Supervisor Left Voicemail/Email for Candidate Stage 3: BKG CHK - Cleared Stage 4: Hired Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.