Highgate Hotels
Compliance Officer
The Compliance Officer is responsible for maintaining the security and safety of employees and patrons throughout the entire Casino facility during his/her assigned shift. Additionally, he/she is responsible for escorting all internal money transfers through the Casino. Responsibilities
Safeguards Casino assets. Complies with Casino policy and Rules including Standard Operating Procedures Prepares Patron Accident Reports and Security Incident Reports Escorts chips, tokens and cash Collects and transports Drop Boxes to storage area Administers minor first aid when required Qualifications
High School diploma or equivalent Bilingual required Light work
Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Flexible and long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
The Compliance Officer is responsible for maintaining the security and safety of employees and patrons throughout the entire Casino facility during his/her assigned shift. Additionally, he/she is responsible for escorting all internal money transfers through the Casino. Responsibilities
Safeguards Casino assets. Complies with Casino policy and Rules including Standard Operating Procedures Prepares Patron Accident Reports and Security Incident Reports Escorts chips, tokens and cash Collects and transports Drop Boxes to storage area Administers minor first aid when required Qualifications
High School diploma or equivalent Bilingual required Light work
Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Flexible and long hours sometimes required. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.